Commercial account fees

A Commercial Account is the smart way to pay for and track your fleet's toll travel. 

Amounts, Fees and Charges

Name Description Amount, Fee or Charge
Annual Account Fee This is the amount you must pay us to open and maintain an Account. $71.50 per annum.
Dishonour Fee This is the amount that is debited to your Account if your payment is not successfully made, unless the unsuccessful payment is our or our Bank's fault. $5.50 plus the charge imposed on us by our Bank as a result of your unsuccessful payment.
Late Payment Fee This is the amount you must pay us if payment of an amount you owe us is more than 5 days late. $5.50 plus 1.5% of the amount which was not paid on time.
No Tag in Vehicle Fee

This is the amount that we may charge if your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless we are responsible for the failure to detect your Tag.

Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur No Tag In Vehicle Fees on CityLink.

This is the fee you’ll be charged if we can’t detect a working tag in one of your vehicles and have to match its licence plate number to your account.

$0.55 per trip on CityLink
$0.30 per trip on EastLink

NSW
M1 $0.55 per trip
M2 $0.55 per trip
M4 $0.55 per trip
M5 $0.55 per trip
M7 $0.75 per trip
Lane Cove Tunnel $0.55 per trip
Cross City Tunnel $0.55 per trip
Sydney Harbour Bridge $0.55 per trip
Sydney Harbour Tunnel $0.55 per trip

In Queensland an equivalent fee known as Video matching fee applies.

QLD
Clem 7 $0.49 per toll point
Go-Between Bridge $0.49 per toll point
Gateway Motorway $0.49 per toll point
Logan Motorway $0.49 per toll point
AirportLinkM7 $0.49 per trip

One-Off Detailed Invoice Fee You pay this fee to get a one- off detailed invoice. $3.30 for each time you request a one-off detailed invoice.
Payment Card Surcharge

This is the amount that we may add to a payment to your Account, when you make a payment by an accepted credit card or debit card.

The Payment Card Surcharge is a straight pass through of the merchant service fees we are charged by our financial institution when you make a payment by an accepted credit card or debit card.

Current surcharges:
AMEX: 2.15%
Diners Club: 1.90%

From 1 September 2018 the following surcharges will apply:
MasterCard Credit and Visa Credit: 0.50%
MasterCard Debit and Visa Debit: 0.25%
AMEX: 2.15%
Diners Club: 1.90%

Security Deposit We may require you to pay this deposit as security. $50 per Tag device linked or proposed to be linked to your Account.
Tag Non- Return Fee This is the amount that you must pay us if your Tag is lost, damaged, stolen, or not returned to us in accordance with this agreement. $15 per Tag device not returned.

Fees last updated on 19 July 2018. Prices include GST unless otherwise noted.

Commercial account Customer Service Agreement