Everyday account fees
If you're a frequent traveller, an Everyday account is perfect for you. It's a low-cost way to spend less time in traffic and more time on the things that really matter.
Amounts, Fees and Charges
| Name | Description | Amount, Fee or Charge |
|---|---|---|
| Agreed Replenishment Amount | If you have a Pre-Pay Account with Automatic Payment, the amount that we will draw from your bank account or credit card account after your Account Balance falls below the Top Up Trigger as explained in clause 13. If you have a Pre-Pay Account with Manual Payment this is the amount by which you must top up your Account. |
This is either:
|
| Detailed Statement Fee | Each month or quarter you agree to pay this fee we will mail you a detailed statement for the statement period. | Either:
|
| Dishonour Fee | This is the amount that is debited to your Account if your payment is not successfully made, unless the unsuccessful payment is our or our Bank's fault. | The charge imposed on us by our Bank as a result of your unsuccessful payment. |
| Low Account Balance | If you have a Pre-Pay Account, and your Account Balance falls below this amount, we may send you a letter to remind you to top up your Account. | The balance at which we believe that you should be reminded to top up your Account. |
| Monthly Account Fee | This fee is debited only to Pay-as-you-Go Accounts for the administration of your Account per month (payable in advance). | $2.75 per Tag device linked to your Account. |
| No Tag in Vehicle Fee | This is the amount that we may charge if your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless we are responsible for the failure to detect your Tag. Motorcycles are not required to carry a Tag. Motorcycle trips are video tolled and do not incur No Tag in Vehicle Fees on CityLink. |
This is the fee charged when you travel without your tag or it’s not detected when you travel (for example, because of incorrect installation). This fee is charged for matching your licence plate number to your account using licence plate recognition. This fee is set by each toll road as follows: Victoria New South Wales Queensland When is a tag not required? |
| One-off Detailed Statement Fee | You pay this fee to get a one-off detailed statement. | $3.30 for each time you request a one-off detailed statement. |
| Opening Amount | This is the amount which you pay us to open your Account. |
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| Payment Card Surcharge | This is the amount that we may add to a payment to your Account, when you make a payment by an accepted credit card or debit card. The Payment Card Surcharge is a straight pass through of the merchant service fees we are charged by our financial institution when you make a payment by an accepted credit card or debit card. |
Current surcharges: From 1 September 2018 the following surcharges will apply: |
| Security Deposit | We may require you to pay this deposit as security. | $50 per Tag device linked or proposed to be linked to your Account. |
| Tag Non- Return Fee | This is the amount that you must pay us if your Tag is lost, damaged, stolen, or not returned to us under this agreement. | $15 per Tag device not returned. |
| Top Up Trigger | This is the Account Balance at which a top up payment should be made. |
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Fees last updated on 19 July 2018. Prices include GST unless otherwise noted.
