Everyday account fees

If you're a frequent traveller, an Everyday account is perfect for you. It's a low-cost way to spend less time in traffic and more time on the things that really matter.

Amounts, Fees and Charges

Name Description Amount, Fee or Charge
Agreed Replenishment Amount

If you have a Pre-Pay Account with Automatic Payment, the amount that we will draw from your bank account or credit card account after your Account Balance falls below the Top Up Trigger as explained in clause 13.

If you have a Pre-Pay Account with Manual Payment this is the amount by which you must top up your Account.

This is either:

  1. the greater of: $40; or
  2. any larger amount selected by you and agreed by us.
Detailed Statement Fee Each month or quarter you agree to pay this fee we will mail you a detailed statement for the statement period.

Either:

  1. $2.75 per month, or
  2. $2.75 per quarter to be mailed a detailed statement to your nominated address.
Dishonour Fee This is the amount that is debited to your Account if your payment is not successfully made, unless the unsuccessful payment is our or our Bank's fault. The charge imposed on us by our Bank as a result of your unsuccessful payment.
Low Account Balance If you have a Pre-Pay Account, and your Account Balance falls below this amount, we may send you a letter to remind you to top up your Account. The balance at which we believe that you should be reminded to top up your Account.
Monthly Account Fee This fee is debited only to Pay-as-you-Go Accounts for the administration of your Account per month (payable in advance). $2.75 per Tag device linked to your Account.
No Tag in Vehicle Fee

This is the amount that we may charge if your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless we are responsible for the failure to detect your Tag.

Motorcycles are not required to carry a Tag. Motorcycle trips are video tolled and do not incur No Tag in Vehicle Fees on CityLink.

$0.55 per Trip on CityLink and $0.30 per Trip on EastLink.

This fee is set by each tollroad, so if you’re travelling interstate, these fees may be different.

One-off Detailed Statement Fee You pay this fee to get a one-off detailed statement. $3.30 for each time you request a one-off detailed statement.
Opening Amount This is the amount which you pay us to open your Account.
  1. Pre-Pay Account:
    • $25 credit per account; or
    • $25 if your Account is opened with only one or more Motorcycles.
  2. Pay-As-You-Go Account:
    • $2.75 Monthly Account Fee; plus
    • $20 refundable deposit for each Tag device linked to your Account. This amount is converted to a credit to your Account after the first Tag Year.
Payment Card Surcharge

This is the amount that we may add to a payment to your Account, when you make a payment by an accepted credit card or debit card.

The Payment Card Surcharge is a straight pass through of the merchant service fees we are charged by our financial institution when you make a payment by an accepted credit card or debit card.

Current surcharges:
AMEX: 2.15%
Diners Club: 1.90%

From 1 September 2018 the following surcharges will apply:
MasterCard Credit and Visa Credit: 0.50%
MasterCard Debit and Visa Debit: 0.25%
AMEX: 2.15%
Diners Club: 1.90%

Security Deposit We may require you to pay this deposit as security. $50 per Tag device linked or proposed to be linked to your Account.
Tag Non- Return Fee This is the amount that you must pay us if your Tag is lost, damaged, stolen, or not returned to us under this agreement. $15 per Tag device not returned.
Top Up Trigger This is the Account Balance at which a top up payment should be made.
  • For Pre-Pay Manual Account Payment customers, the Top Up Trigger is set at an Account balance of $25. When your Account Balance falls to this amount, you will hear one beep, followed by two short beeps, and you should top up your Account by paying, as a minimum, the Agreed Replenishment Amount.
  • For Pre-Pay Automatic Payment customers, the Top Up Trigger can be any amount greater than $20 set by the customer. When your Account Balance falls to this amount, we will draw the Agreed Replenishment Amount from your nominated bank account or credit card.

Fees last updated on 19 July 2018. Prices include GST unless otherwise noted.

Everyday account Customer Service Agreement