Melbourne Pass fees

Travelling with a Melbourne Pass is a convenient and affordable option for one-off or infrequent toll road travel of up to 30 days.

Amounts, Fees and Charges

 

Name Description Amount, Fee or Charge
Agreed Replenishment Amount The amount drawn from your credit or debit card after the Account Balance falls below the Top Up Trigger. The amount necessary to return your Account Balance to $0.
Closing Payment Amount The amount drawn from your nominated credit or debit card on the Finalise Date. The amount necessary to finalise any outstanding Tolls, fees and charges.
Debt Cost Recovery Fee

Any costs (including legal costs) incurred by us in recovering a debt from you. These costs will be debited to your Melbourne Pass.

If your Melbourne Pass is in arrears and we attempt to recover the debt from you, the Debt Cost Recovery Fee will be debited to your Melbourne Pass and the aggregate of that debt and any applicable fees may be recovered from you by us.

Amount incurred by us.
Dishonour Fee The amount that will be charged to your Melbourne Pass if your payment is not successfully made, unless the unsuccessful payment is caused by us or our Bank. $1
Opening Fee The amount charged when your Melbourne Pass is set up. $5.50 for a Melbourne Pass to set up at any channel.
Payment Card Surcharge

This is the amount that we may add to a payment to your Account, when you make a payment by an accepted credit card or debit card.

The Payment Card Surcharge is a straight pass through of the merchant service fees we are charged by our financial institution when you make a payment by an accepted credit card or debit card.

Current surcharges:
AMEX: 2.15%
Diners Club: 1.90%

From 1 September 2018 the following surcharges will apply:
MasterCard Credit and Visa Credit: 0.50%
MasterCard Debit and Visa Debit: 0.25%
AMEX: 2.15%
Diners Club: 1.90%

Statement Fee A free statement will be emailed to your nominated email address at the end of the Melbourne Pass period. The amount debited to your Melbourne Pass when you request a statement other than the free email statement sent at the end of the Melbourne Pass period. Free via all channels.
Top Up Trigger When your Account Balance falls to this amount we will draw the Agreed Replenishment Amount from your credit or debit card. $10, or any larger amount as agreed.
Vehicle Matching Fee

This is the amount that will be debited from your Account (as well as Tolls), for each Trip that any Nominated Vehicle is detected using an Eligible Toll Road.

Motorcycle Trips do not incur Vehicle Matching Fees on CityLink.

We will charge you the amount set by us ($0.55) on CityLink and ConnectEast on EastLink (available at eastlink.com.au.)

Fees last updated on 19 July 2018. Prices include GST unless otherwise noted.

Melbourne Pass Customer Service Agreement