If you have a toll invoice from the operator of another road, you’ll need to follow their payment process. You can visit their websites from the links below:
Avoiding toll invoices is easy. All you need to do is make sure you have a valid pass or an active Linkt account.
If you don't have an account
If you don't have a Linkt account, you'll need to buy a pass. If you're a frequent user of toll roads, you should consider opening an account.
If you have an account
Avoid toll invoices by making sure your Linkt account is active. You can do this by logging in to your account. It's also important to pay attention to the beeping sounds made by your tag as you pass through toll points. Learn more about tag beeps.
If your account is suspended, you'll need to make the necessary payment before travelling on CityLink. If you travel while your account is suspended, you may receive a toll invoice.
It's also important to make sure your vehicle information and payment details are up to date. You can do this by logging in to your account.
If you've received a toll invoice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.
If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.
If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll do it over the phone.
Keep in mind a toll invoice can only be transferred twice.
The class of your vehicle, along with the distance you travel, determines the tolls you pay. It is important to know that vehicle class is determined by certain physical attributes such as vehicle size, seating capacity, construction design, weight/mass. Whether the vehicle is used for personal or commercial use does not determine the vehicle class.
Vehicle classes on Melbourne's toll roads are set out in the contracts both CityLink and EastLink have with the Victorian Government and are determined based on each vehicle's size, weight and configuration. These classes, first established for CityLink in the mid-1990s, are consistent across both motorways.
You may have received a toll invoice or notice if:
Your account may have been suspended if:
To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account.
If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.
It may take up to 4 weeks after the date you travelled for a toll invoice to be issued.
If you recently received a toll notice for travelling on an Australian toll road, it's important that you pay your toll invoice to avoid further fees.
If you feel the toll invoice was issued in error, please contact us with the following information and we’ll investigate the matter for you:
Consider buying a pass the next time you use Australian toll roads.