From 1 September 2018, a Payment Card Surcharge will apply to all account payments that you make by credit or debit card, including auto payments. We want to remind you that you can switch to direct debit to avoid incurring this charge.

What is the Payment Card Surcharge?

If you make an account payment by an accepted credit or debit card, we are charged a surcharge by our financial institution. The Payment Card Surcharge is a straight pass through of that surcharge and will apply to all account payments made with a MasterCard, Visa, American Express or Diners Club credit or debit card.

Information about fees

The following surcharges will apply to account payments made with an accepted credit or debit card:

  • MasterCard Credit 0.80% and Visa Credit 0.57%
  • MasterCard Debit 0.49% and Visa Debit 0.26%
  • American Express 2.15%
  • Diners Club 1.90%

These rates are determined by our financial institution and can vary from time to time. The most up to date information can be found in the fees and charges section of our website. The Payment Card Surcharge is limited to the amount charged by our financial institution.

Direct debit payments – a fee free option

You can avoid the Payment Card Surcharge by switching to a direct debit payment from your nominated bank account. Simply log in to your account and select the ‘Set up auto payments’ option, following the prompts for direct debit payments. If you’d prefer, you can also avoid the surcharge by using BPAY or paying in person at a participating retailer.

If you have any questions, you can visit our online help centre or call us on 13 33 31, 7am to 7pm, Monday to Friday.