Our new Last known plate feature helps you manage your tag account.
From 05 September 2018, you’ll notice something new on the Tags screen. Below each tag serial number, you’ll now see a Last known plate widget. This is the last licence plate number we’ve detected travelling on a toll road with this tag.
If one of your tags stops working, is lost or stolen you’ll be able to identify it right away.
How it works
Each time you pass through a toll point, your tag serial number, vehicle licence plate number and state of registration are detected.
On the Tags screen, you’ll find a Last known plate widget below to your tag serial number. This is the last licence plate number we’ve detected travelling on a toll road with this tag. The Last known plate is updated whenever our tolling system is able to detect both your tag and a vehicle licence plate number.
Vehicle not on account – helping keep you out of trouble
If we detect your tag in a vehicle that isn’t listed on your account, the licence plate number will appear in red next to an Add to account button.
If you continue to travel in this vehicle and your tag stops working, the registered owner of the vehicle will receive a toll invoice that includes extra fees.
To avoid this, we recommend you log into your account and add all the vehicles using your tag. If you’ve borrowed or hired a vehicle, you can choose a start and end date or add the vehicle to your account and remove it at a later date.
Last known plate is unknown
We use your recent trip history to link a last known licence plate to your tag. If you don’t travel very often, or we had trouble detecting your licence plate, the Last known plate may show as ‘unknown’.
The Last known plate will be updated the next time you travel and we’re able to detect both your tag and a vehicle licence plate number.
Uses for Last known plate
If you have multiple tags Last known plate makes it easier to identify which tag is in which vehicle. This should help you to work out which of your tags might not be beeping or is lost based on the Last Known Plate rather than your tag serial number.
You can also use Last known plate alongside your trip history to reconcile tag based trips on your account.
Let us know what you think
We’re always looking to improve the way we do things to make your like easier. If you have any feedback you’d like to share with us about this new feature – or your online experience – you can do so here.