We've been making some changes in an effort to put you first and make sure you’re always good to go – or linked, as our name suggests – with an updated mobile app, reduced fees and a streamlined account experience. If you need to get in touch, please be aware that our contact details have changed. You can call us on 13 33 31, 7am to 7pm, 7 days a week. Our road name, CityLink, is staying the same.

What’s changed for CityLink Everyday, Access, Taxi Owner and Taxi Driver account customers?

Your CityLink account is now called a Linkt account. The best thing is, you don't need to do a thing. Though your account statements and the login page have a new look, all of your account details, including your linked vehicles and tags, will stay the same. So you're good to go, just as before.

We’ve removed some fees and reduced others so you can travel for less:

  • If you have a tag, we’ve reduced the tag non-return fee from $55 to $15
  • For Everyday and Taxi Driver accounts, we’ve removed the $27.50 minimum annual payment per tag
  • For Everyday and Access accounts we’ve also reduced the Vehicle Matching Fee (No Tag in Vehicle Fee) from $0.75 per trip to $0.55 per trip

From 1 September 2018 there will be a small Payment Card Surcharge on all account payments made by an accepted credit or debit card (including MasterCard and Visa). This surcharge already applies to payments made with an American Express or Diners Club card. This is a straight pass through of costs from our financial institution. To avoid this fee, you can set up your account to process your payments via direct debit from your preferred bank account.

Find out more about all the changes we have made to your Customer Service Agreement with us.

What’s changed for Pass holders?

We’ve reduced the Vehicle Matching Fee from $0.75 to $0.55 per trip.

Your pass number hasn’t changed and you can log in and manage your pass details online as before, with the same username and password you set up when you purchased your pass.

From 1 September 2018 there will be a small Payment Card Surcharge on all pass payments made by an accepted credit or debit card (including MasterCard and Visa). This surcharge already applies to payments made with an American Express or Diners Club card. This is a straight pass through of costs from our financial institution. To avoid this fee, you can set up auto payment via direct debit from from your preferred bank account.

For Melbourne Passes, while you'll no longer be able to extend your pass past the new 30 day expiry, we'll honour any existing expiry dates so you're good to go. You’ll still be covered for your toll road travel across Victoria and you can keep paying for your trips the same way you’ve always done.

Find out more about all the changes we have made to your Customer Service Agreement with us.

What’s changed for Business Account customers?

Your CityLink Business account is now called a Linkt Commercial account. You don’t need to do a thing – you’ll have the same access to detailed trip data and monthly invoicing. Although your account statements and the login page have a new look, all of your account details, including your linked vehicles and tags, will stay the same. So you're good to go, just as before.

We’ve removed and reduced some of the fees related to your account:

  • We’ve reduced the tag non-return fee from $55 to $15
  • We’ve removed the $27.50 minimum annual payment per tag
  • We’ve reduced the no tag in vehicle fee from $0.75 to $0.55

From 1 September 2018 there will be a small Payment Card Surcharge on all account payments made by an accepted credit or debit card (including MasterCard and Visa). This surcharge already applies to payments made with an American Express or Diners Club card. This is a straight pass through of costs from our financial institution. To avoid this fee, you can set up your account to process your payments via direct debit from your preferred bank account.

Find out more about all the changes we have made to your Customer Service Agreement with us.

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