We're committed to improving the experience for our customers, whether online or on road. One of these improvements included an update to our website which changed the way you log in to your account.
Previously you were able to log in using your account number or User ID and PIN. With the new login process you need to use a unique username and password instead.
The newer login process makes account management easier. You can find your username and reset your password online easily, so you don't need to call if you get locked out of your account.
To manage your Linkt account, you need to create a username and password. You can use any username you like, but it needs to:
Choose a username that’s specific to you and easy to remember, such as:
You can change your username at any time online or on the Linkt app.
If your preferred username isn't available, it may be because it's already in use. In this case, you'll be prompted to choose a different username. If you believe that the username belongs to you, you can try resetting your password instead of creating a new account.