At Linkt, we’re driven to provide you with a great experience whether you’re travelling on our road, managing your account online, or connecting with us over the phone. That’s why we work hard to ensure that we keep you moving and help you keep your account in order.

Our ongoing focus and commitment to customer service is supported throughout our business and particularly our contact centre and on-road teams:

 

"My call was answered quickly , my questions were explained properly and the person talking to me was friendly and pleasant.”

 

"The operator was extremely polite and helpful. I was quite stressed and she was very empathetic, could see the problem and was very good at calming me down."

 

"The person on the phone listened to me and resolved my issue with a lot of consideration, very polite and agreeable to deal with. I would add, excellent communication."

 

 

428,000 trips on Brisbane toll roads every day#

 

* Statistics based on Quarter 1 Apr to 30 Jun 2021
# Average daily traffic recorded for quarter 1 Apr to 30 Jun 2021
Customer satisfaction is on a scale of 0–5. Above a 4 is considered excellent.

Share your thoughts

Whether you have feedback about your recent enquiry, an invoice or your on-road experience, we’re here to help. Let us know what you think we’re doing well and what we’re not doing so well.