Tag health check
Your tag should always beep when you travel through toll points. If your tag doesn't beep, an additional fee applies per trip. Avoid the fees, take the health check.
Toll price increases
Toll prices can increase when there are changes to cost of living and in the Consumer Price Index. Increases are determined by the government. Learn more.
Postpaid Account Customer Service Agreement
When you open a Postpaid Account, you agree to our Postpaid Account Customer Service Agreement (CSA). Learn more about this policy.
Prepaid Account Customer Service Agreement
When you open a Prepaid Account, you agree to our Prepaid Account Customer Service Agreement (CSA). Learn more about this policy.
Commercial Account Customer Service Agreement
When you open a Commercial Account, you agree to our Commercial Account Customer Service Agreement (CSA). Learn more about this policy.
Transurban Credit Reporting Policy
Read the Transurban Credit Reporting Policy
How tolling works Assist
Find out how tolling works by watching our easy to understand videos
Feedback and complaints
Your feedback is important to us. Learn about how to make a complaint or how the Tolling Customer Ombudsman can help in our Help Centre now.
About the Tolling Customer Ombudsman
We can't resolve your complaint with us to your satisfaction, the Tolling Customer Ombudsman can investigate and find a solution. Learn more.
Need more help? Assist
is a not-for-profit organisation that aims to inspire Australians to have regular, meaningful conversations to help anyone who might be struggling with life. ... The Australian Securities and Investments Commission's Money Smart has a range of tools,