Complaints

We take your feedback seriously. If you have a complaint, please get in touch so we can address your concern as soon as possible.

Step 1—Lodge a complaint

If you have a complaint, please complete our complaints and feedback form.

You can also write to:

Customer Relations
Linkt
Locked Bag 5072
Parramatta NSW 2124

Once your complaint is received we will send an acknowledgement within 2 days confirming its receipt and giving you an approximate timeframe for your outcome.

We may contact you prior to resolving your outcome for further Information.

Step 2 – Contacting you with an outcome

After investigating and considering your comments, we will contact you with an outcome.

If you are not satisfied with the outcome further opportunities for escalation will be provided.

Step 3—Request a review by the TCO Tolling Customer Ombudsman

If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers. 

The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.

Learn more about the TCO Tolling Customer Ombudsman

  • What can the TCO Tolling Customer Ombudsman help me with?

    What can the TCO Tolling Customer Ombudsman help me with?

    The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

    The Ombudsman will:

    • work with both you and Transurban Linkt to investigate your complaint
    • propose a solution

    It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

    The Ombudsman cannot manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006
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  • How do I make a complaint?

    How do I make a complaint?

    If you have feedback or a complaint about Linkt, we want to know.

    Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible. 

    You can also contact our customer care team.

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