After investigating and considering your comments, we will contact you with an outcome.
If you are not satisfied with the outcome further opportunities for escalation will be provided.
If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.
Toll notices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass. If you weren't driving the vehicle at the time of travel, you can nominate another driver. Bear in mind that this can only be done twice.
If you are in NSW you will need to complete a statutory declaration form. If you are in Melbourne or Queensland you can do this online.
If you believe your toll notice has been issued by mistake, you can lodge an objection.
To lodge an objection, contact us and provide the information listed below.
You can email your objection using our contact form or provide details via post to:
Locked Bag 5072
Parramatta NSW 2124
You must provide:
Ensure you lodge your objection as soon as possible to avoid additional fees incurred from the toll notice. To make sure we get your details in time, ensure you leave at least 7 days before the toll notice due date if posting.
If you've received a toll notice for travel that occurred when your vehicle or licence plates were stolen, please contact us via our online contact form.
Just provide us with a copy of the police report or the Incident Report Number, and the name of the police station where the vehicle was reported stolen, and we'll be in touch.
If this happens, you can transfer the toll notice by nominating the person driving at the time. You should do this at least 10 days before the due date indicated on the toll notice.
To do this, download and complete a statutory declaration form. You will need to provide the new owner's name, address and driver's licence number. This must be witnessed and signed by an 'authorised person' (a legal practitioner or a Justice of the Peace).
You need a separate statutory declaration for each toll notice.
Post statutory declarations to:
Toll Compliance Management
Locked Bag 5004
Parramatta NSW 2124
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.
The Ombudsman cannot manage complaints that:
If you have feedback or a complaint about Linkt, we want to know.
Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible.
You can also contact our customer care team.View related pages