Complaints

We take your feedback seriously. If you have a complaint, please get in touch so we can address your concern as soon as possible.

Step 1 – Lodge a complaint

If you have a complaint, please complete our complaints and feedback form.

You can also write to:

Linkt Customer Resolutions
Locked Bag 5072
Parramatta NSW 2124

Once your complaint is received, we'll send an acknowledgement within 2 business days confirming its receipt and giving you an approximate timeframe for your outcome. At this time, you’ll be provided with a unique case number for your complaint.

We may contact you prior to resolving your complaint for further Information.

The information you provide to us will be used to investigate your complaint and respond with an outcome. We may also use details of your complaint to assess and improve our services and may provide this information to the Tolling Customer Ombudsman. Information about how we collect, use and disclose your personal information, and your rights to access it, are set out in our Privacy Policy.

Step 2 – Contacting you with an outcome

After investigating and considering your comments, we will contact you with an outcome.

If you are not satisfied with the outcome further opportunities for escalation will be provided.

Step 3 – Request a review by the TCO Tolling Customer Ombudsman

If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers. 

The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.

Learn more about the TCO Tolling Customer Ombudsman

  • Why did I receive a toll notice when I didn't travel on a toll road?

    Why did I receive a toll notice when I didn't travel on a toll road?

    Toll notices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass. 

    If you weren't driving the vehicle at the time of travel, you can nominate another driver or lodge an objection.

  • My vehicle or licence plates have been stolen

    My vehicle or licence plates have been stolen

    ​If you've received a toll notice for travel that occurred when your vehicle or licence plates were stolen, please contact us via our online contact form

    Just provide us with a copy of the police report or the Incident Report Number,​ and the name of the police station where the vehicle was reported stolen,​ and we'll be in touch.

  • I was not driving the vehicle at the time of travel

    I was not driving the vehicle at the time of travel

    If you’ve received a toll notice and weren’t driving the vehicle at the time of travel, you can transfer the toll notice to someone else by nominating the person who was driving at the time. 

    This can only be done twice. 

    You should do this at least 10 days before the due date indicated on the toll notice.

    To nominate another driver:

    1. Download and complete a statutory declaration form. You will need to provide:
      • the other driver’s name, address and driver's licence number; and
      • This must be witnessed and signed by an 'authorised person' (eg: a legal practitioner or a Justice of the Peace).
    2. Complete a separate statutory declaration for each toll notice.
    3. Post your completed statutory declarations to:

      Toll Compliance Management
      Locked Bag 5004
      Parramatta NSW 2124

  • What can the TCO Tolling Customer Ombudsman help me with?

    What can the TCO Tolling Customer Ombudsman help me with?

    The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

    The Ombudsman will:

    • work with both you and Linkt to investigate your complaint
    • propose a solution

    It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

    The Ombudsman cannot manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006
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  • How do I make a complaint?

    How do I make a complaint?

    If you have feedback or a complaint about Linkt, we want to know.

    Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible. 

    You can also contact our customer care team.

    View related pages