Complaints

We take your feedback seriously. If you have a complaint, please get in touch so we can address your concern as soon as possible.

Step 1 – Lodge a complaint

If you have a complaint, please complete our complaints and feedback form.

You can also write to:

Customer Relations
Linkt
Locked Bag 5072
Parramatta NSW 2124

Once your complaint is received we will send an acknowledgement within 2 days confirming its receipt and giving you an approximate timeframe for your outcome.

We may contact you prior to resolving your outcome for further Information.

Step 2 – Contacting you with an outcome

After investigating and considering your comments, we will contact you with an outcome.

If you are not satisfied with the outcome further opportunities for escalation will be provided.

Step 3 – Request a review by the TCO Tolling Customer Ombudsman

If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers. 

The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.

Learn more about the TCO Tolling Customer Ombudsman

  • Why did I receive a toll notice when I didn't travel on a toll road?

    Why did I receive a toll notice when I didn't travel on a toll road?

    If you believe your toll notice has been issued by mistake, you can lodge an objection. 

    To lodge an objection, contact us and provide the information listed below.

    You can email your objection using our contact form or provide details via post to:

    Linkt Sydney
    Locked Bag 5072
    Parramatta NSW 2124

    You must provide:

    • a copy of the front of the toll notice or the following toll notice details:
    • the toll notice number listed on the payment slip
    • your licence plate number
    • the state or territory in which your vehicle is registered

    and

    • details explaining the reason for the objection, signed by the lodger

    Ensure you lodge your objection as soon as possible to avoid additional fees incurred from the toll notice. To make sure we get your details in time, ensure you leave at least 7 days before the toll notice due date if posting.

  • My vehicle or licence plates have been stolen

    My vehicle or licence plates have been stolen

    ​If you've received a toll notice for travel that occurred when your vehicle or licence plates were stolen, please contact us via our online contact form

    Just provide us with a copy of the police report or the Incident Report Number,​ and the name of the police station where the vehicle was reported stolen,​ and we'll be in touch.

  • I was not driving the vehicle at the time of travel

    I was not driving the vehicle at the time of travel

    If this happens, you can transfer the toll notice by nominating the person driving at the time.

    To do this, download and complete a statutory declaration form. You will need to provide the new owner's name, address and driver's licence number. This must be witnessed and signed by an 'authorised person' (a legal practitioner or a Justice of the Peace).

    You need a separate statutory declaration for each toll notice.

    Post statutory declarations to:

    Toll Compliance Management
    Locked Bag 5004
    Parramatta NSW 2124

  • What can the TCO Tolling Customer Ombudsman help me with?

    What can the TCO Tolling Customer Ombudsman help me with?

    The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

    The Ombudsman will:

    • work with both you and Linkt to investigate your complaint
    • propose a solution

    It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

    The Ombudsman cannot manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006
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  • How do I make a complaint?

    How do I make a complaint?

    If you have feedback or a complaint about Linkt, we want to know.

    Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible. 

    You can also contact our customer care team.

    View related pages