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Most popular help articles

  • How do I add a car to my account after I've used a toll road?

    How do I add a car to my account after I've used a toll road?

    You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 7 days of the date you travelled, add the car to your account and you'll be covered.

    When adding the car to your account, you'll have a choice to set a start and end date. The start date can be backdated by up to 7 days. If you travelled more than 7 days ago a toll notice will be sent to the car's registered owner. 

    Add a car to your account after you've driven in 3 easy steps:

    1. log into the Vehicles section of your account 
    2. select Add another vehicle
    3. fill in the car's details and then select I want to set a start and end time for this vehicle

    We'll match the licence plate to your account and any trips will be charged to your account along with a no tag in vehicle fee.

    If the car is borrowed be sure to set an end date so that you're not paying for someone else's travel. Once the end date has passed, the car will be automatically removed from your account.

    If you're driving a rental car you should check the policy of the rental company first and follow their advice.

     

    *Backdating is only available for travel on Eastern Distributor, Hills M2, Lane Cove Tunnel and Westlink M7 in NSW and CityLink in Victoria. If you have travelled on Cross City Tunnel, Sydney Harbour Bridge & Tunnel, WestConnex M4 or M5 South-West Motorway account backdating is not available.

  • I travelled without a tag

    I travelled without a tag

    As long as your vehicle’s licence plate number is registered on your Transurban Linkt account, your travel is covered and you will not receive a toll notice. However, you will incur a no tag in vehicle fee of:

    $0.75 per trip on WestLink M7
    $0.55 per trip on all other Sydney toll roads

    These fees will be added to your account.

    If your licence plate number is not registered to your account, you can add a vehicle to your existing account to cover travel made up to 7 days ago by logging into your account. If you don't cover your travel within this time frame, a toll notice will be issued.

     

  • I have a Tag account but I received a toll notice

    I have a Tag account but I received a toll notice

    When your Tag account is topped up and your account details are up to date, all your toll payments are automatically deducted from your account.

    You will receive a toll notice if:

    • your account balance falls below $0  

    You may receive a toll notice if:

    • your Tag isn’t installed correctly and/or beeping and
    • your licence plate number isn’t registered to your account

     

    You will be charged a no tag in vehicle fee if your tag isn’t installed correctly and/or beeping.

    No tag in vehicle fees are $0.75 per trip for the WestLink M7 or $0.55 per trip for all other Sydney toll roads.

    To avoid toll notices and unnecessary fees check that:

    • your account is active and has a positive balance
    • all your vehicles are registered to your Tag account
    • your tag is correctly installed and beeps once when you pass through a toll point
  • How do I pay my toll notice?

    How do I pay my toll notice?

    You can pay Hills M2, Eastern Distributor, Lane Cove Tunnel, Military Road e-Ramps and Cross City Tunnel toll notices online using a credit card.

    The toll notice number is located at the top-right of your toll notice. 

    Pay a toll notice

     

  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    You can buy a Sydney Pass or open an account after you've travelled, but there are time limits for doing so.

    For the Sydney Pass, you have 3 days after your first trip to buy a pass.

    For Tag and Tagless accounts, you have 7 days after your first trip* to open an account.

    If you don't cover your travel in these time frames, a toll notice with payment instructions will be sent to the vehicle's registered owner.

    *Backdating is only available for travel on Eastern Distributor, Hills M2, Lane Cove Tunnel & Military Road E-Ramp and Westlink M7 in NSW and CityLink in Victoria. If you have travelled on Sydney Harbour Bridge & Tunnel, WestConnex M4 or M5 South-West Motorway account backdating is not available. 

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