Why have I received an overdue toll notice email or SMS reminder?

Overdue toll notice reminders are sent by email or SMS when a vehicle registered in your name travelled on a Sydney toll road without a valid toll account or pass. This reminder is a follow-up to an unpaid toll notice or final toll notice that was posted to the vehicle’s registered address. Transport for NSW (TfNSW) provided your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW) and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy. Find out more

Search and pay toll notices

You can use your licence plate number to search and pay outstanding toll notices online for the following roads:

Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel & Military Road E-Ramp, M5 East, M5 South-West, NorthConnex, WestConnex M4, WestConnex M8 and Westlink M7

Include the toll notice number to find and pay a specific toll notice.

Search and pay toll notices

Not the driver?

 

I'm having trouble paying

Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.

Find out more

What happens if I don't pay?

If your toll notice is overdue, you need to pay the overdue toll notice right away to avoid further action and additional fees. If you do not pay, your overdue toll notices may be referred to a debt collection agency.

Need more help?

  • How do I pay an overdue toll notice?

    How do I pay an overdue toll notice?

    You can pay your overdue toll notice with a credit or debit card by:

    If your toll notice is overdue, you won't be able to pay in person or via BPAY.

    If you've received a letter from a debt collection agency (DCA), you need to organise to payment directly with the DCA.

  • I was not driving the vehicle at the time of travel

    I was not driving the vehicle at the time of travel

    If you’ve received a toll notice and weren’t driving the vehicle at the time of travel, you can transfer the toll notice to someone else by nominating the person who was driving at the time. 

    This can only be done twice. 

    You should do this at least 10 days before the due date indicated on the toll notice.

    To nominate another driver:

    1. Download and complete a statutory declaration form. You will need to provide:
      • the other driver’s name, address and driver's licence number; and
      • this must be witnessed and signed by an 'authorised person' (eg: a legal practitioner or a Justice of the Peace).
    2. Complete a separate statutory declaration for each toll notice.
    3. Post your completed statutory declarations to:

      Toll Compliance Management
      Locked Bag 5004
      Parramatta NSW 2124

  • How do I avoid getting another toll notice?

    How do I avoid getting another toll notice?

    Avoiding toll notices is easy. All you need to do is make sure you have a valid pass or an active account. This could be with Linkt.

    If you don't have an account

    You'll need to buy a pass. If you're a frequent user of toll roads, you might like to consider opening an account.

    If you have an account

    Avoid toll notices by making sure your Linkt account isn't suspended, and that your tag is functioning and correctly installed. You can check your account status by logging in online or listening to your tag's beeps as you pass through a toll point. Learn more about tag beeps.

    If your account is suspended, you'll need to make the necessary payment before travelling. It's also important to make sure your vehicle information and payment details are up to date. 

    Learn more

    Watch these short videos to find out more about which Linkt product may be right for you or why you may have received a toll invoice or notice.

  • How tolling works

    How tolling works

    Toll roads are roads that you must pay to travel on.

    In Australia, all toll roads are electronically tolled. There are no cash tollbooths. How much you pay generally depends on how far along the road you travel and the class of vehicle you are driving.

    The most convenient and cost-effective way to pay for toll roads is to open a Tag account. For less regular travel, you can open a Tagless account.

    If you're a visitor to Sydney or only need to use toll roads for a short time, you can buy a Sydney Pass.

    If you've travelled on a Sydney toll road, and you don't have an account, you can pay for your tolls by buying a Sydney Pass within 5 days or opening a Tag account or Tagless account within 10 days of your first trip.

    After 10 days, you will be posted a toll notice, which will include additional administration fees.

    Learn more about tolling

    Watch these short videos to find out more about how tolling works and which Linkt product may be right for you.

  • I’ve received an email or SMS reminder about an unpaid toll notice. Is this a scam?

    I’ve received an email or SMS reminder about an unpaid toll notice. Is this a scam?

    No this is not a scam. If you travel on a toll road without a valid toll account or pass, a toll notice requesting payment for your trip plus additional admin fees is posted to the registered owner of that vehicle. If the first toll notice goes unpaid, you'll be be posted a final toll notice, with an additional fee.

    If your toll notice or final toll notice isn't paid by the due date, you'll receive an email from the list of senders below or SMS from 'Overdue toll notice' about your overdue toll notice payment.

    Road Email sender
    Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 South-West Motorway tollnoticereminder@nsw.linkt.com.au
    NorthConnex tollnoticereminder@email.northconnex.com.au
    WestConnex M4, WestConnex M8, M5 East Motorway tollnoticereminder@email.westconnex.com.au
    Westlink M7 Tollnoticereminder@email.westlinkm7.com.au


    These communications relate to unpaid travel on the Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 East Motorway, M5 South-West Motorway, NorthConnex, WestConnex M4, WestConnex M8 and Westlink M7 and will be sent to you using contact details linked to your NSW registration. Transport for NSW (TfNSW) provided your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW) and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy. If you need to update these contact details, please contact TfNSW directly.

    Legitimate overdue toll notice reminder emails and SMS’ from Linkt for travel on these toll roads will refer you to the Linkt website (linkt.com.au/late) or the Linkt mobile app to search and pay for overdue toll notices. These communications will never ask you to provide personal information or payment details by reply email or SMS.

    If think you've received a scam, spam or phishing email posing as Linkt or a toll road operator, you can report it via the Report a security issue form.

  • Why have I received an email or SMS reminder about an unpaid toll notice?

    Why have I received an email or SMS reminder about an unpaid toll notice?

    Overdue toll notices are sent by email or SMS when a vehicle registered in your name travelled on a Sydney toll road without a valid toll account or pass. This reminder is a follow-up to an unpaid toll notice and final toll notice that were both posted to the vehicle’s registered address.

    The toll notice is now overdue.  

    When both the first toll notice and the final toll notice go unpaid you may be contacted by email or SMS using the contact details linked to your vehicle registration. Transport for NSW (TfNSW) provides your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW), and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy.

  • How can I stop receiving overdue toll notice reminder messages?

    How can I stop receiving overdue toll notice reminder messages?

    We're obliged to contact you by email or SMS, using the contact details provided to us by Transport for NSW (TfNSW), to help you avoid this debt being referred to a debt collection agency or an infringement notice from Revenue NSW.

    If you have any questions or are having trouble paying, please give us a call on 13 33 31. We're here to help.

    Overdue toll notice reminders are sent to the contact details you have registered with TfNSW. If these contact details are incorrect or out of date, or you’re no longer the vehicle’s registered owner, you’ll need to contact TfNSW directly to have these updated.

  • What happens if I don't pay my toll notice?

    What happens if I don't pay my toll notice?

    It is unlawful in NSW to fail to pay road tolls when due.

    If you don't pay your toll notice by the due date, a final toll notice will be issued to the vehicle’s owner, this will include an additional toll notice administration fee.

    If the final toll notice remains unpaid by the due date, you may receive an overdue toll notice reminder via email or sms. If you do not pay your overdue toll notice/s you may be issued with an infringement notice from Revenue NSW (this will include an infringement notice charge of $190) or be referred to a Debt Collection Agency (DCA).  Failure to pay may result in prosecution.

    Avoid fees and fines by paying your toll notice by the due date. You can pay a toll notice online, by using the Linkt app or in person. View your payment options or refer to your printed toll notice for more information. If you are having difficulty paying your tolls, we may be able to help.

    Why did I receive a toll invoice or notice?

    A toll invoice or notice is a bill for unpaid travel on a toll road. In this video, you’ll learn about why you might receive one and how to avoid it.

    How to get help with Linkt Assist

    If you’re finding it difficult to pay for your tolls because of financial or social challenges, the Linkt Assist team may be able to help. Get in touch as soon as you can to access confidential support which is tailored to your needs.

  • I've received an overdue toll notice email or SMS for an unpaid trip, but I think I might have other unpaid toll road travel

    I've received an overdue toll notice email or SMS for an unpaid trip, but I think I might have other unpaid toll road travel

    You may have recently received an email or sms about an overdue toll notice for a specific trip. If you have, or think you have, other unpaid toll notices, you can search for these online using your licence plate number.

  • Why are you contacting me about my overdue toll notice now?

    Why are you contacting me about my overdue toll notice now?

    If you received an overdue toll notice reminder via email or sms, you have unpaid toll travel. If you don't pay your unpaid tolls, they may be referred to a debt collection agency for follow up. Avoid fines and debt referral and pay outstanding tolls today. Search for toll notices online using your licence plate number. 

    This reminder is a follow-up to an unpaid toll notice reminder that was posted to the vehicle's registered address.  

    Additional contact details have been provided to us by TfNSW about the vehicle’s registered owner so we can contact you by email or SMS to help you avoid the debt being referred to a debt collection agency or an infringement notice from Revenue NSW.

    The law permits TfNSW to release certain customer contact details to toll operators in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW) and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW). These contact details are used in accordance with the Transurban Privacy Policy

  • When and how do toll prices increase

    When and how do toll prices increase

    Toll prices generally increase in line with changes in the Consumer Price Index (CPI), or cost of living changes. Government regulation determines how much and how often toll prices increase each year. The exact rate at which toll prices increase and how often these increases are applied differs from one toll road to the next, as determined by the Government.

    Roads currently in use

    Road name Toll escalation rate Large vehicle multiplier
    New South Wales
    See the Sydney toll calculator for current toll prices.
    News of upcoming toll price adjustments is published online at least 1 week before coming into effect.
    Capital Cities CPI is the ‘All Groups Consumer Price Index Weighted Average of Eight Capital Cities’ (IECC) published quarterly by the Australian Bureau of Statistics.    
    Cross City Tunnel Tolls escalate quarterly by quarterly Capital Cities CPI. The toll cannot be lowered as a result of deflation. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. 2x
    Eastern Distributor Tolls escalate quarterly by the greater of a weighted sum of quarterly AWE and quarterly Capital Cities CPI or 1%. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. 2x
    Lane Cove Tunnel Car tolls escalate quarterly by quarterly Capital Cities CPI. Large vehicle tolls escalate quarterly by the greater of quarterly Capital Cities CPI or 1%. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. Minimum 3x
    Hills M2 Tolls escalate quarterly by the greater of quarterly Capital Cities CPI or 1%. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. 3x
    M5 East Tolls escalate annually by the greater of Capital Cities CPI or 4% to December 2040; then at the greater of CPI or 0% per annum to concession end. Annual price increases are applied on 1 January each year. 3x
    M5 West Tolls escalate quarterly by quarterly Sydney CPI. The toll cannot be lowered as a result of deflation. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. 3x
    NorthConnex Tolls escalate quarterly by the greater of quarterly Capital Cities CPI or 1%. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. 3x
    WestConnex M4 Tolls escalate annually by the greater of Capital Cities CPI or 4% to December 2040; then at the greater of CPI or 0% per annum to concession end. Annual price increases are applied on 1 January each year. 3x
    WestConnex M8 Tolls escalate annually by the greater of Capital Cities CPI or 4% to December 2040; then at the greater of CPI or 0% per annum to concession end. Annual price increases are applied on 1 January each year. 3x
    Westlink M7 Tolls escalate or de-escalate quarterly by quarterly Capital Cities CPI. Quarterly price changes are applied on 1 January, 1 April, 1 July and 1 October each year. 3x
    Queensland
    See the Queensland toll calculator for current toll prices.
    News of upcoming toll price adjustments is published online at least 1 week before coming into effect.
    AirportlinkM7 Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 January each year. The toll cannot be lowered as a result of deflation. LCV–1.5x
    HCV–2.65x
    Clem7 Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 July each year. The toll cannot be lowered as a result of deflation. LCV–1.5x
    HCV–3x (day) - 2.65x (night)
    Gateway Motorway Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 July each year. The toll cannot be lowered as a result of deflation. LCV–1.5x
    HCV–3.14683x^
    Go Between Bridge Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 July each year. The toll cannot be lowered as a result of deflation. LCV–1.5x
    HCV–3x (day) - 2.65x (night)
    Legacy Way Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 July each year. The toll cannot be lowered as a result of deflation. LCV–1.5x
    HCV–3x(day)-2.65x(night)
    Logan Motorway Tolls escalate annually by Brisbane CPI. Annual price increases are applied on 1 July each year. The toll cannot be lowered as a result of deflation.

    LCV–1.5x

    HCV–3.1468x^

    Victoria
    See the Melbourne toll calculator for current toll prices.
    News of upcoming toll price adjustments is published online at least 1 week before coming into effect.
    Capital Cities CPI is the ‘All Groups Consumer Price Index Weighted Average of Eight Capital Cities’ (IECC) published quarterly by the Australian Bureau of Statistics.    
    CityLink From 1 July 2019 to 30 June 2029, tolls escalate by 1.04597% per quarter, equivalent to 4.25% per annum. Quarterly price increases are applied on 1 January, 1 April, 1 July and 1 October each year. From 1 July 2029, tolls escalate quarterly by Capital Cities CPI; the toll cannot be lowered as a result of deflation. LCV–1.6x
    HCV–3x (day) –2x (night)

    ^ Logan and Gateway HCV tolls progressively moving up to 3.4436 times cars from Logan Enhancement Project completion.
    From West Gate Tunnel completion, a new Heavy Commercial Vehicle (HCV) class, called a High Productivity Freight Vehicle (HPFV), will apply on CityLink. A HPFV is a HCV whose total length is 26 metres or greater. HPFVs tolls will be 50% greater than standard HCV tolls.

    Roads currently under construction

    Road name Toll escalation rate Large vehicle multiplier
    New South Wales
    Capital Cities CPI is the ‘All Groups Consumer Price Index Weighted Average of Eight Capital Cities’ (IECC) published quarterly by the Australian Bureau of Statistics.    
    M4-M5 Link  Tolls escalate annually by the greater of Capital Cities CPI or 4% to December 2040; then at the greater of CPI or 0% per annum to concession end. Annual price increases are applied on 1 January each year. 3x
    Rozelle Interchange Tolls escalate annually by the greater of Capital Cities CPI or 4% to December 2040; then at the greater of CPI or 0% per annum to concession end. Annual price increases are applied on 1 January each year. 3x
    Victoria
    Capital Cities CPI is the ‘All Groups Consumer Price Index Weighted Average of Eight Capital Cities’ (IECC) published quarterly by the Australian Bureau of Statistics.    
    West Gate Tunnel Tolls escalate quarterly an equivalent of 4.25% per annum from construction completion to 30 June 2029 and quarterly by Capital Cities CPI thereafter. LCV–1.6x
    HCV
    HPFV

    A HPFV is a HCV whose total length is 26 metres or greater. HPFVs tolls will be 50% greater than standard HCV tolls. Tolling discounts for off-peak, multiple trips and trip caps also apply. Further detail can be found at westgatetunnelproject.vic.gov.au.