We’ve updated our Customer Service Agreements to reflect our new brand, product names, fee reductions and admin changes.

Existing e-TAG accounts are now known as Tag accounts and what was the Visitor’s e-PASS is now known as the Sydney Pass. Commercial accounts are still called Commercial accounts.

These changes come into effect from 17 May 2017. Check below to see what’s changed for you and if you have any questions, get in touch with us.

What's changed?

Tag accounts

New product name and brand

We’ve updated the Customer Service Agreement to reflect the new Transurban Linkt brand and product name.
 

Some fees and charges have been reduced:

  • the amount of credit account balance payable to open your account is $20 if you choose to make automatic payments and $30 if you choose to make manual payments
  • The tag deposit is now $15 for any new or replacement tags ordered
  • a non-return fee of $15 will apply to tags that are not returned if you close your account, or if your tag is lost or damaged
  • a $2.75 statement fee will apply to regular statements by post
  • a $3.30 statement fee will apply to additional statements by post

 

Top up trigger amount:

  • the top up trigger amount is $15 if you choose to make auto payments, and $20 if you choose to make manual payments

 

Read the full Tag account Customer Service Agreement (effective 17 May 2017). 

 

Sydney Pass

New product name and brand

We’ve updated the Customer Service Agreement to reflect the new Transurban Linkt brand and product name.

Duration of Sydney Pass

Your pass can no longer be extended past 30 days.

Some fees have been reduced:

  • a $2.75 statement fee will apply to regular statements by post
  • a $3.30 statement fee will apply to additional statements by post

 

Some fees have been removed:

  • the $2.00 account maintenance fee
  • the additional number plate registration fee

 

Read the full Sydney Pass Customer Service Agreement (effective 17 May 2017).

 

Commercial accounts

New brand

We’ve updated the Customer Service Agreement to reflect the new Transurban Linkt brand.

Read the full Commercial account Customer Service Agreement (effective 17 May 2017).