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Toll retailers

Thanks for working with us to provide Linkt toll payments to your customers. On this page you'll find information about Linkt and our payment options that help customers travel easier.

About Linkt

CityLink accounts and passes are now Linkt and it’s a change for the better. We’re all about making things easy. Easy for customers to travel on toll roads, easy to make payments on the go and in person at retailers. Our roads provide a quicker, safer and smoother journey, helping customers make better connections.

Getting your customers on the road sooner

Linkt provides tailored payment options for drivers, so whether they’re in Brisbane, Melbourne or Sydney, customers will always be good to go with Linkt. And we rely on you to process the following payments, so your customers can get back on the road sooner:

Brisbane

Account top-ups

  • Simply scan your customers’ account statement
  • Follow the prompts

Toll invoice and Demand Notice payments

  • Simply scan the toll invoice or Demand Notice
  • Follow the prompts

Toll Credit passes

  • Simply select the credit amount - $10, $20 or $50
  • Follow the prompts

Melbourne

Account top-ups

  • Simply scan your customers’ account statement
  • Follow the prompts

Toll invoice payments

  • Simply scan the toll invoice
  • Follow the prompts

Passes

  • Simply select from one of three options:
    • 24 Hour pass
    • 24 Hour Tulla pass
    • Weekend pass
  • Follow the prompts

Sydney

Account top-ups

  • Simply scan your customers’ account statement
  • Follow the prompts

Toll notice payments

  • Simply scan the toll notice
  • Follow the prompts

About Toll Credit passes

  • provide not-so regular travellers with pre-paid toll credit
  • come in pre-set amounts—$10, $20 and $50
  • can be used on all Brisbane toll roads
  • can be backdated by up to 5 days
  • can’t be topped up or extended
  • will close once credit is used, or after 90 days

About 24 Hour passes

  • 24 hour period begins from the first trip
  • can be purchased prior to travel or up to 5 days after
  • covers travel on CityLink only
  • limit of 12 passes per year

About 24 Hour Tulla passes

  • 24 hour period begins from the first trip
  • can be purchased prior to travel or up to 5 days after
  • covers travel on CityLink between Flemington Road and Bell Street only
  • not available for heavy commercial vehicles
  • limit of 12 passes per year

Weekend passes

  • usable on CityLink from midday Friday to midnight Sunday
  • can be purchased prior to travel or before midnight Tuesday
  • covers travel on CityLink only
  • not available for heavy commercial vehicles
  • limit of 12 passes per year

Have a suggestion to improve our products?

Feel free to send us an email. Your suggestion may help create a more positive experience for you and your customers.

Frequently asked questions

  • How long does a payment take to reach the customer's account?

    If a customer is topping up at a retail outlet, the payment can take up to 48 hours to reach their account, provided there are no system downtimes.

  • How much time does the customer have to pay their tolls if they don’t have an account?

    If a customer has travelled on a toll road without paying for the trip before travelling, they have 5 days to pay their tolls.

    If it's been longer than 5 days since travel, please don't take payment. You can advise the customer they can backdate their travel by up to 9 days if they open an account. And the great news is the customer will also be covered for future travel. The customer can find out more at linkt.com.au.

  • If the customer's account is suspended, what do they need to do?

    The customer needs to pay for any outstanding trips and also top up their account, to ensure it has enough funds to cover future travel.

    Some accounts require a minimum account balance. For customers who travel a lot, this amount might be too low to cover their toll road usage. In these cases the customer may want to consider increasing their minimum account balance to avoid suspension and unwanted fees.

  • What happens if a customer doesn't make a payment after travelling on the road?

    If the customer doesn't pay their tolls within 5 days of travel, the owner of the registered vehicle may receive a toll notice in Sydney or toll invoice in Brisbane or Melbourne for the outstanding tolls. This notice or invoice also includes an administration fee.

    It's important that customers pay their tolls within three days to avoid extra fees.

  • Can the customer use their Linkt account or pass in a different state?

    The customer can use their Linkt Tag account, Tagless account or Sydney Pass Australia-wide. However, it's important the licence plate number of their vehicle has been added to their account or pass to avoid extra fees.

    If the customer has a Tagless account or Sydney Pass, or if the tag on their Tag account can't be detected, we will check if the licence plate number is registered on an account or pass in our system. So it's important their licence plate number is registered before heading off on their road trip.

    Toll Credit passes can only be used on Brisbane roads and Melbourne passes can only be used for travel on CityLink. So if the customer wants to use their pass to travel in other states, recommend they buy a Sydney Pass at linkt.com.au. This will ensure their travel is covered Australia-wide.

  • What are the toll prices for travelling on Linkt toll roads?

    Toll prices vary depending on the number of toll points passed or distance travelled, as well as the customer's vehicle class.

    To calculate their tolls, customers can use our online calculators:

Operated by

Linkt is a trade mark of Transurban Limited ABN 96 098 143 410