We’re updating our Customer Service Agreements (CSA)

From 20 January 2022, a new maximum account balance of $4,999 will apply to our Everyday and Access accounts.

Our Customer Service Agreements (CSA) are being updated to reflect this change. The updated agreements include the following maximum balance information:

  • You must keep your Account Balance at $4,999 or below at all times. If your Account Balance reaches $5,000 or above, we will immediately contact you and will refund you the amount required to bring your Account Balance to below $5,000.

Consumer account CSA changes

You can review the updated Everyday and Access account CSAs here:

Commercial accounts

This same change has also been made to our Taxi and Commercial accounts and is effective immediately. You can review the updated Commercial and Taxi account CSAs below: