20 December 2021
From 20 January 2022, a new maximum account balance of $4,999 will apply to our Everyday and Access accounts.
Our Customer Service Agreements (CSA) are being updated to reflect this change. The updated agreements include the following maximum balance information:
- You must keep your Account Balance at $4,999 or below at all times. If your Account Balance reaches $5,000 or above, we will immediately contact you and will refund you the amount required to bring your Account Balance to below $5,000.
Consumer account CSA changes
You can review the updated Everyday and Access account CSAs here:
- Updated Everyday account CSA (effective 20 January 2022)
Change to Clause 12. - Updated Access account CSA (effective 20 January 2022)
Change to Clause 11.
Commercial accounts
This same change has also been made to our Taxi and Commercial accounts and is effective immediately. You can review the updated Commercial and Taxi account CSAs below:
- Commercial Account CSA (updated 20 December 2021)
Change to Clause 12. - Taxi Owner Account CSA (updated 20 December 2021)
Change to Clause 10. - Taxi Driver Account CSA (updated 20 December 2021)
Change to Clause 10.