From 5 November 2026, NSW motorists may receive digital notifications about unpaid tolls by SMS and email, helping them find out about unpaid trips sooner and take action earlier.
The change is part of reforms to the NSW unpaid tolls process and allows NSW Motorways to use the contact details linked to a vehicle's registration with Service NSW to send digital communications about unpaid tolls.
A faster way to hear about unpaid tolls
Previously, communications about unpaid tolls were delivered by post. Registered vehicle owners can now receive notifications by email and SMS, making it easier to find out about unpaid trips sooner and resolve them before additional fees may apply.
To receive digital notifications, you'll need to ensure the email address and mobile number linked to your vehicle registration with Service NSW are up to date.
How to recognise a legitimate SMS
SMS communications from NSW Motorways will appear from the sender name NSWMotorway (without an "s").
If you're unsure whether a message is genuine, don't click links or provide personal or payment information. Instead, visit the Linkt website to check for unpaid tolls on Sydney toll roads, and visit E-Toll for unpaid tolls on travel on Sydney Harbour Bridge or Sydney Harbour Tunnel.
What should I do if I receive a message?
If you've received a message from NSW Motorways about an unpaid toll, you'll need to check and pay the unpaid toll with the toll road operator responsible for the road you travelled on.
For travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel, visit E-Toll.
For travel on any of the following Sydney toll roads, visit Linkt:
- City Tunnel,
- Eastern Distributor,
- Hills M2, Lane Cove Tunnel,
- Military Road E-Ramps,
- M5 East,
- M5 South-West Motorway,
- NorthConnex,
- WestConnex M4,
- WestConnex M8, and
- Westlink M7.
Learn more about changes to unpaid tolls in NSW.