We’re making planned technical upgrades this weekend to make sure our systems continue to run smoothly. Here’s what you need to know.
Planned technical upgrades are happening Friday 12 December to Sunday 14 December
Between Friday 12 December 11pm and Sunday 14 December 6pm customers won’t be able to log in to their accounts via the app or website, make payments or access Linkt Rewards. Other services including webchat and automated phone services will be unavailable.
Following the upgrades, all services will be available from Sunday 14 December 6pm.
If you’re planning to travel soon, make sure you're good to go by checking:
account details are up to date (including account status, vehicle and payment details); and
that you have enough funds in your account to cover your travel
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or visit our help centre for useful tips.
What services are unavailable?
During the upgrades, you won’t be able to log in to your account via the app or website, make payments or access Linkt Rewards. Additionally, our automated phone service and webchat will be unavailable.
Our website will still be available to visit, however services such as account maintenance, web chat, opening a new account, buying a pass, paying an invoice, transferring or nominating toll invoices will be unavailable.
Paying toll invoices during the outage period
If your toll invoice is due from Friday 12 December to Sunday 14 December, you’ll be able to pay by Sunday 14 December with no additional fees.
Is travel impacted during the outage period?
No, you can continue to travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. If multiple trips are charged after the delay, this may trigger multiple payments to your account depending on your account type and payment arrangement (for example, if you have have auto top-ups or a Postpaid Account).
Can I redeem my Linkt Rewards offers during the outage period?
No, you won’t be able to access or redeem your Linkt Rewards offers. We apologise for any inconvenience this may cause and encourage you to redeem your offers outside of these times.