Delayed Detection trips
Sometimes the LinktGO app might not detect your GPS location in real time, which can prevent it from showing your trip in the app. But don't worry, if you drove on a toll road, the toll point will still detect your vehicle and send your trip data to LinktGO within a week. You'll get a notification when this happens, and your trip will show up as a Delayed Detection trip in the Unpaid Trips section of the app.
As long as your LinktGO access isn't blocked due to overdue payments, and your vehicle is registered with LinktGO, Delayed Detection means you’ll still be covered by LinktGO when you travel.
If it’s been more than a week since you travelled and you still can’t see your trip in the app, please contact our team and we’ll be happy to help.