Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.
We recognise that many factors can contribute to financial or social challenges, and these may include:
Our confidential support is adapted to your changing needs so if you think we can help, get in touch with us as soon as you can.
We can help you with:
You can download fact sheets for more information about Linkt Assist, how to pay for your tolls or what happens if you don’t pay.
We recognise that domestic and family violence is a widespread issue in our society that impacts many of our customers and that it can include situations of financial abuse. Anyone can be affected, and we take responsibility for our role in providing advocacy, prevention and support.
If you’re experiencing domestic and family violence, our Linkt Assist team can provide you with confidential support to manage your toll payments or account. Find out more: Family violence support (PDF, 395 KB)
If you have a general question about tolling or want to talk to someone about an existing Linkt account or recent travel call the Linkt team.
7am to 7pm, Monday to Friday in Melbourne and Sydney. 7am to 7pm, Monday to Sunday in Queensland.
Interpreter service
13 14 50
TTY service
If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.
Call the Linkt Assist team on
8am to 6pm, Monday to Friday AEDT (excluding public holidays).
Calling from overseas? Contact +61 3 8656 8744
Complete our Linkt Assist application form.
If you prefer you can ask a representative, such as a community welfare organisation, financial counsellor or lawyer, to call us on your behalf. You can do this by downloading and filling out our Letter of Authorisation form.
Read the Transurban Hardship policy for more information or view the Linkt Assist Privacy Collection Statement.