We know that when times are tough, people will often seek assistance from financial counsellors, legal advisors or community welfare organisations. Our Linkt Assist team can work with you to find a solution for your clients based on their needs.
We recognise that many factors can contribute to financial or social hardship, and these may include:
If you think your client has tolling debt, the Linkt Assist team can help. Watch this video to see how we can support you to support them, or get in touch today by calling 1300 110 129 or email us at FCLinktAssist@transurban.com.
We can work with you to help your clients by:
These services can be tailored to the needs of your individual clients.
Linkt Assist overview for service providers (PDF, 621 KB).
Learn more about the tolling debt journey when you do not pay for your toll travel.
What happens if I don't pay? VIC
If you have a general question about tolling or want to talk to someone about an existing Linkt account or recent travel call the Linkt team
7am to 7pm, Monday to Friday in Melbourne and Sydney. 7am to 7pm, Monday to Sunday in Queensland.
Interpreter service
13 14 50
TTY service
If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.
If you’re working with someone that you think would benefit from these services, you can call us on their behalf by downloading and filling out our Letter of Authorisation form and email us on FCLinktAssist@transurban.com for details of our dedicated community sector help line.
If your client would like to contact us directly, they can call 1300 767 865 8am to 6pm, Monday to Friday AEDT (excluding public holidays) or complete our Linkt Assist application form.
Read the Transurban Hardship policy for more information.