If you've travelled on a Queensland toll road, you can:
after you travel, so long as you do so within the required time frames.
For a pass, you have until midnight on the third day after you travelled.
For an account, you have until midnight on the seventh day after you travelled to open an account or add a vehicle to an existing account.
If you don't cover your travel within these time frames, you'll be charged additional fees. When this happens, a toll invoice will be sent to the vehicle’s registered owner for each trip made on a toll road more than 7 days ago. How to pay a toll invoice
If you receive a toll invoice, you can save on fees by opening an account and transferring the toll notice to your new account.
For a Tag or Tagless account, your tag will take 7-10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.
Normally, a video matching fee is charged when you travel without your tag. For new customers, we'll credit any video matching fees for 14 days from the day you open your account. Credits may take up to 4 weeks to appear.
When your new tag arrives, make sure it's installed correctly to avoid incurring any future video matching fees.
With a Tag or Tagless account, your tolls are calculated as you travel, either through a tag device attached to your windscreen or by matching your licence plate number to your account when you pass through a toll point. These tolls are then charged to your account.
You can travel with or without a tag, but for tagless travel you'll be charged a video matching fee every time you pass through a toll point.
A Tag or Tagless account can be topped up manually or by auto payment from a credit card or bank account. If you're a frequent traveller, opening a Tag or Tagless account may help minimise fees and charges.
A Commercial account includes advanced features designed to help fleet managers track toll charges. These features make it easy to get itemised financial data and analyse your expenses. With a Commercial account you get monthly tax invoices and can pay your fees and charges in arrears.
Toll charges are the same for Tag, Tagless and Commercial accounts.
All our accounts let you set up auto payments. As long as your payment details are valid, and you've added all your vehicles to your account with their licence plate numbers, you're covered for travel on all Australian toll roads.
Yes, you'll need a credit card for the opening payment. Once that's done, you can choose to set up a direct debit from your bank account for ongoing payments. Find out more about payment options.
To make sure your account is always ready for travel, you can set up auto top-up for ongoing payments.
If you're not sure an account is right for you, our online product selector can help you choose.
An account lets you travel on on any toll road in Australia, as long as you have a correctly installed and functioning tag. The cost of each trip will be charged directly to your account.
Not sure which account or pass you'll need? Our product selector can help you choose.
If you recently received a toll notice for travelling on an Australian toll road, it's important that you pay your toll invoice to avoid further fees.
If you feel the toll notice was issued in error, please contact us with the following information and we’ll investigate the matter for you:
Consider buying a Road Pass the next time you use Australian toll roads.