After investigating and considering your comments, we will contact you with an outcome.
If you're not satisfied with the outcome, further opportunities for escalation will be provided.
If you're not satisfied with our resolution to your complaint, the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.
Additionally, the TCO Tolling Customer Ombudsman does not have jurisdiction over Government agencies that issue Infringement Notices.