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After investigating and considering your comments, we will contact you with an outcome.
If you're not satisfied with the outcome, further opportunities for escalation will be provided.
If you're not satisfied with our resolution to your complaint, the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.
Additionally, the TCO Tolling Customer Ombudsman does not have jurisdiction over Government agencies that issue Infringement Notices.
Toll invoices or notices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass. If you weren't driving the vehicle at the time of travel, you can nominate another driver. Bear in mind that this can only be done twice.
If you are in Melbourne or Queensland you can do this online. If you are in NSW you will need to complete a statutory declaration form.
If you've received a toll invoice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.
If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.
If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to download, complete and return a Toll Invoice Nomination Statement form.
You can use this form to:
Keep in mind a toll invoice can only be transferred twice.
Alternatively, you can contact our customer care team and they'll assist you.
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.
The Ombudsman cannot manage complaints that:
If you have feedback or a complaint about Linkt, we want to know.
Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible.
You can also call us on 13 33 31.
No, there is no time limit for making a complaint, but get in touch as soon as possible using our complaints and feedback form so we can help resolve your concerns quickly.
If you'd like to find out more about lodging a complaint, please contact our customer care team.