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Contact the Linkt Assist team

We have a range of support services available to help customers, including more time to pay and payment plans.

Toll credit support is now also available through Linkt Assist to support customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.

Eligibility criteria can be found below, and for further information please visit  Linkt Assist.

  • Linkt Assist toll credit support – eligibility
    Some examples of travel that may be eligible for toll credit support include:
    • Emergency situations including medical emergencies, family violence and natural disasters
    • Travel to and from medical treatments or support services for serious conditions
    • Caring or visiting family members or co-dependents with a serious medical condition

    Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.

    Here are some examples that may help you understand if you may be eligible:

    Examples of customers experiencing financial difficulty who may be eligible for toll credit:

    • Primary carer for an immediate family member and is travelling to fulfil caring responsibilities and can’t take a free alternative route
    • Needs to attend a job interview but transport options are limited because of medical reasons or caring responsibilities
    • Travelling to and from hospital for treatment, or to visit or take a family member/friend
    • Leaving a family violence situation for safety reasons, which may include staying with family/friends or accessing ‘safe’ accommodation

    Examples of customers who are not eligible for toll credit:

    • People not experiencing financial hardship
    • Travel to and from your workplace
    • Visiting a parent, relative, significant other or friend at their home
    • Business related travel
    • Taking kids to school or childcare
    • Travelling to and from your place of study or placement
    • Making non-essential toll road travel when receiving Centrelink benefits e.g. disability support pension, age pension. (Please note, if experiencing financial hardship and using the toll road is essential for your situation, applications will be considered on a case by case basis. If not eligible for toll credits, customers in these situations can still access other support from Linkt Assist to help with toll debt)

    Enter your details below and please note, we’ll be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist.

  2. First name *
  3. Last name *
  4. Daytime contact number *
  5. Email address *
  7. Licence plate number *
  8. State of registration*
  9. Do you have more than one vehicle? *
  10. Additional vehicles
  11. Are you the owner of the registered vehicle/s? *
  12. Letter of Authorisation
  14. Do you have a Linkt account? *
  15. Collect account number
  17. Assistance type
  18. Hardship application only
  19. Privacy collection
  20. CAPTCHA
  21. Send enquiry

Your details

Please enter your daytime phone number. We will use this number to contact you, if required.

Please enter the email address registered to your account.

Vehicle information

State your vehicle is registered

Enter all licence plate numbers and state of registration e.g. (ABC123 - VIC)

If applying for toll credit support, it will apply at an account level, so any travel taken by vehicles on your account will use the credit we apply.

Please download the Letter of Authorisation form, complete it and upload below.

    Upload your Letter of Authorisation here if you are not the registered owner of the vehicle(s) above.

    Getting help

    Toll credit support is available to eligible Linkt account customers only. If you don’t have a Linkt account, but are experiencing financial difficulty, we can help you with existing toll bills and fines.

    Apply for toll credit support

    Toll credit support is now available to Linkt customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.

    Some examples of travel that may be eligible for toll credit support include:

    • Emergency situations including medical emergencies, family violence and natural disasters
    • Travel to and from medical treatments or support services for serious conditions
    • Caring or visiting family members or co-dependents with a serious medical condition

    Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.

    You don't meet the criteria for toll credit because you can use an alternative route. However if you are experiencing hardship and need some support with your existing tolling bills or fines please fill out the rest of the form below and our team will assess your application.

    Please estimate how many return trips you will need to make on a toll road in a seven day period. Maximum number of trips is 20.

      To help us assess your application, please upload any supporting documentation here

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information

      Apply for toll credit support and hardship support

      Toll credit support is now available to Linkt customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.

      Some examples of travel that may be eligible for toll credit support include:

      • Emergency situations including medical emergencies, family violence and natural disasters
      • Travel to and from medical treatments or support services for serious conditions
      • Caring or visiting family members or co-dependents with a serious medical condition

      Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.

      You don't meet the criteria for toll credit because you can use an alternative route. However if you are experiencing hardship and need some support with your existing tolling bills or fines please fill out the rest of the form below and our team will assess your application.

      Please estimate how many return trips you will need to make on a toll road in a seven day period. Maximum number of trips is 20.

        To help us assess your application, please upload any supporting documentation here

        Help with existing tolling bills or fines

        If you're not sure, select 'other'

        Additional information

        Help with existing tolling bills or fines

        If you're not sure, select 'other'

        Additional information

        Transurban is collecting your personal information for the purpose of understanding your situation and assessing your eligibility for assistance in paying your tolls when times are tough. Find out more by reading the Linkt Assist privacy collection statement and the Transurban Privacy Policy.