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Financial support and extra care

Whether it's financial pressure, a personal crisis, or an unexpected change in circumstances, we're here to help.

 

Financial assistance

We can help with flexible payment options, a review of fees and charges, and ongoing support.
 

Check your eligibility

 

Accessibility & language support

Translation and Easy English

Multilingual and accessibility resources

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National Relay Service

Going through a difficult situation?

  • Family and domestic violence

    1800RESPECT

    1800 737 732
    1800RESPECT is a free and confidential service for people experiencing or supporting someone who is experiencing domestic, family and sexual violence. This service is independent of Transurban or Linkt.

  • Unexpected financial challenges

    Money Smart
    The Australian Securities and Investments Commission's Money Smart has a range of tools, resources and information to help you navigate financial challenges.

  • Changes to work or income

    Centrelink Payment and Service Finder
    Centrelink’s payment and service finder can help you find, estimate and compare payments and services you may be eligible for.

    Jobactive

    13 62 68
    Jobactive helps connect employers and job seekers and is delivered by a network of jobactive providers in over 1700 locations across Australia. Visit their website to find your local provider.

  • Housing issues

    AskIzzy
    AskIzzy helps people who are homeless or at risk of becoming homeless to find the services they need, right now and nearby. With the ability to search over 350,000 services including housing, meals, counselling and many more, AskIzzy will identify the nearest and most appropriate services to you after answering a few simple questions.

  • Court or legal matters

    National Debt Helpline

    1800 007 007
    The National Debt Helpline provides free, confidential advice for people struggling to manage their finances. The can also advocate on your behalf.

    Victoria Legal Aid

    1300 792 387
    Victoria Legal Aid helps Victorians with their legal problems. They focus on protecting the rights of Victorians and representing those who need it the most.

    Fine Fixer (Victoria only)
    FineFixer is a completely free service to ensure that everyone in Victoria can get the best possible help with their fines.

    New South Wales Legal Aid

    1300 888 529
    Legal Aid NSW helps people with their legal problems. Their legal services include legal advice, help at court and family dispute resolution.

    Queensland Legal Aid

    1300 65 11 88
    Legal Aid Queensland gives legal help to financially disadvantaged Queenslanders about criminal, family and civil law matters.

    Queensland Community Legal

    07 3392 0092
    Community Legal Centres Queensland provides free information and legal assistance to eligible people living in Queensland.

    Please note Queensland Community Legal can't provide advice over the phone, but can direct you to your local community legal centre. Their website also has a useful ‘Find a Centre’ tool that could save you a phone call.

  • Mental health and wellbeing

    Beyond Blue

    1300 224 636
    Beyond Blue is a not-for-profit organisation that can provide you with the tools and support for recovery, management and resilience.

    Lifeline

    13 11 14
    Lifeline provides access to 24-hour crisis support and suicide prevention services.

    RUOK
    RUOK is a not-for-profit organisation that aims to inspire Australians to have regular, meaningful conversations to help anyone who might be struggling with life.