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Direct debit payment failures

Direct debit payments can be declined for a number of reasons, such as:

  • your bank account details have changed but your Linkt account hasn’t been updated
  • your BSB or account number might have an error, such as a typo
  • you don’t have enough money in your bank account to cover the direct debit amount

In these situations, the bank will decline the payment request. If this happens, we’ll notify you by email, and via the Linkt app if you have push notifications enabled.

After a payment is declined, our system automatically tries again. If the second attempt also fails, the failed payment amount is subtracted from your account balance and we remove your direct debit autopay details from your account to avoid repeated retries.

If this happens, you may need to make a once-off manual payment using a credit or debit card to get your account back into good health, and then reactivate your auto payments.

If you continue to travel and your balance remains below $0, your account will be suspended, and you’ll start receiving toll invoices and additional fees.

Viewing direct debit payments in your account

When a direct debit payment is requested, it may take 3-5 business days for your payment to clear with the bank. While the payment is processing, your account balance will be updated assuming the payment will be successful.

If the payment subsequently fails, the failed payment amount is subtracted from your account balance and will appear in your financial history, as below.

image of direct debit payment attempt

Getting your account back into good health

If your auto-payment has failed and your account balance is below $0, you will need to make a quick once off manual payment by debit or credit card to get your account back into good health. Card payments are processed immediately but do incur a small payment card surcharge.

Make a one-off payment

Update your auto payment details

Once your account is back in good health, you can reactivate auto payments by: 

  • Updating your BSB and account number details  
    Enter your account details to either update to a new account, or to confirm your account details are correct. For security reasons, you won’t be able to view the existing account number, or

  • Switching to auto pay by debit or credit card
    Card payments incur a small payment card surcharge, but because they are processed immediately, there are no fees if the payment is declined.

Update payment details

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Related Articles

How do I switch to paperless statements? I haven't received my latest statement Why can't I see my recent trips? How do I avoid card surcharges? My credit card is expiring. What should I do? How can I switch from auto to manual payments? How do I set up auto payments?

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Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.

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