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Manage your account

You can manage your account online or through the Linkt app. Get help with common account management activities.    

Account updates

How do I add, remove or update vehicles on my account? How do I update my contact details? Changing your name or title How do I add a car to my account after I've used a toll road? How do I close my account? My account is suspended, what does this mean? How do I close or transfer the account of someone who has died? What to do if you are selling or have sold your vehicle How do I change my licence plate number? How can I check my licence plate number? How do I reactivate a suspended account? Incorrect email address SMS message from Linkt Account notifications by SMS, email and in-app What are the standard licence plate number patterns for each state? Why did Linkt send me an email asking if I’ve sold a vehicle? How do I transfer my account to another person? Validate your payment card message from Linkt

Account balances and payments

How do I top up my account? My credit card is expiring. What should I do? How do I avoid card surcharges? How do I top up my account? How do I check my account balance? How do I set up auto payments? How do I update my payment details? How do I get a copy of my travel and payment history? How do I switch to paperless statements? I haven't received my latest statement What is a low balance alert? How can I switch from auto to manual payments? Why can't I see my recent trips? Direct debit payment failures Can I travel with a $0 balance on my Tagless account? Auto payment failures

Usernames, PINs and passwords

What is my Account PIN? How do I choose a unique username? Can I change my username after it has been setup? Can I use my account number or email address as my username? Usernames and shared accounts Access multiple accounts with one username

Login issues

What details do I need to log in? I can’t remember my username I see a blank white screen when I try to log in to my online account I'm having trouble logging in I can’t remember my password I can’t enter my details when using ‘Find my username’

Linkt app

What is the Linkt app? What are push notifications and how do I enable them? What if I don't have an Apple or Android device? Do I need a Linkt account to use the Linkt app? Can I use the app on a tablet device? Why does the Linkt app want to access my camera? I don’t have an email or phone number on my account. Can I still use the Linkt app? Can I still use the Linkt app if my account is suspended? If I get locked out of the Linkt app am I locked out online? If I delete the Linkt app will it close my account? Why does the Linkt app ask for access to my Motion and Fitness? Does the Linkt app use mobile data?

Changing from Roam to Linkt

Do I need to set up a new direct debit? Do I need to close my Roam account and open a new Linkt account? Do I need to update my details? Will my account number stay the same? Do I need to set up a new auto payment? Will my Roam Visitor’s e-PASS still work? How to contact Roam customer service How do I return my Roam e-TAG? I have BPAY auto configured, do I need to set up a new BPAY with new biller code and reference number? Will my Roam tag work? How do I log in to my Roam account? Are my details the same? I have a Roam account and a Linkt account – what happens to me? Am I still eligible for Toll Relief?

Changing from E-Way to Linkt

Can I use my E-way BPAY® details to make payments to Linkt? Can I still use my E-way account PIN? My Linkt account shows Class B vehicles as cars Will my E-way tag still work? Do I need to set up a new direct debit, once my E-way account becomes Linkt? Will my auto payments still work, once my E-way account becomes Linkt? Will my E-way account number change when I become a Linkt customer? Now that I've been moved from E-way to Linkt, can I still claim M5 South-West Cashback or Toll Relief? How do I log in to my account now that my E-way account is Linkt? E-way Service Centre closure Can I get a new holder (bracket) for my E-way tag? Can I replace my E-way tag? How to contact E-way customer service? Can I remain an E-way customer? Can I view my previous statements and trip history from E-Way online? Why has E-way changed to Linkt? How will the transition from E-way to Linkt change the way my account works?

Commercial accounts

How do I export a vehicle and tag summary for my Commercial account? How do I add a vehicle on a Commercial account? How do I order a replacement tag for my Commercial account? How do I add, delete or replace a contact person on a Commercial account? How do I download my trip history? How do I edit a vehicle listed on my Commercial account? What is Transurban Invoice Manager (TIM)? How do I remove a vehicle on a Commercial account How do I complete a bulk vehicle upload? How do I allocate and deallocate tags to vehicles on my Commercial account?

Complaints and feedback

Is there any time limit to make a complaint? What can the TCO Tolling Customer Ombudsman help me with? How do I make a complaint?

Rental product

Using your Linkt Rental Account Why is the Rental Service Fee charged on days I didn’t travel?

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