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Manage your account

You can manage your account online or through the Linkt app. Get help with common account management activities.    

Account updates

Linkt email asking if you've sold a vehicle Add car to account after using a toll road Validate your payment card message from Linkt Account notifications by SMS, email and in-app Changing your name or title Add, remove or update vehicles on your account Transfer your account to another person Update your contact details Change your licence plate number Reactivate a suspended account Close the account of someone who has died What to do if your account is suspended Standard licence plate number patterns Check your licence plate number Incorrect email address SMS message from Linkt How to close your account If you are selling or have sold your vehicle

Account balances and payments

Travel with a $0 balance on your Tagless account Switch to paperless statements View your latest Linkt statement Direct debit payment failures View recent trips How to avoid payment card surcharges What to do if your credit card expires soon Switch from auto to manual payments Set up auto payments Auto payment failures How to top up your account Check your account balance Get a copy of your travel and payment history How to top up your account About low balance alerts Update your payment details

Usernames, PINs and passwords

How to choose a unique username Usernames and shared accounts Access multiple accounts with one username Change your username after it's set up Account PINs Using your account number or email address as a username

Login issues

Details you need to log in Issues entering details with ‘Find my username’ If you've forgotten your password If you can’t remember your username Trouble logging in to your account Blank white screen when logging in

Linkt app

Linkt accounts and access to the Linkt app If I delete the Linkt app will it close my account? Add your contact details to use the Linkt app If you're locked out of the Linkt app and your account Using the Linkt app with a suspended account About the Linkt app Driving safety and the Linkt app Using the Linkt app without an Apple or Android device Using the Linkt app on a tablet device The Linkt app and mobile data Enabling camera access on the Linkt app Enable Linkt app push notifications

Changing from E-Way to Linkt

Replace your E-way tag E-way account number changes with Linkt New tag holders for E-way tags Changes between E-way and Linkt accounts E-way Service Centre closure Why E-way changed to Linkt Linkt account shows Class B vehicles as cars Claiming M5 South-West Cashback or Toll Relief with Linkt Customer service for E-way customers Viewing your previous statements and trip history from E-way Account PINs for old E-way accounts Logging in now that your E-way account is Linkt Can you remain an E-way customer? E-way direct debit payments with your Linkt account E-way auto payments with your Linkt account Update E-way BPAY® details for your Linkt account Use your old E-way tag with Linkt

Commercial accounts

Export a vehicle and tag summary for your Commercial account Add a vehicle to a Commercial account Order a replacement tag for your Commercial account Add, delete or replace a contact person on a Commercial account Download your trip history Edit a vehicle on your Commercial account What is Transurban Invoice Manager (TIM)? Remove a vehicle on a Commercial account Bulk vehicle uploads or removals Allocate and deallocate tags on a Commercial account

Complaints and feedback

Is there any time limit to make a complaint? What can the TCO Tolling Customer Ombudsman help me with? How do I make a complaint?

Rental product

When the Rental Service Fee is charged

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