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Manage your account

You can manage your account online or through the Linkt app. Get help with common account management activities.    

Account updates

Linkt email asking if you've sold a vehicle Add car to account after using a toll road Validate your payment card message from Linkt Account notifications by SMS, email and in-app Changing your name or title Add, remove or update vehicles on your account Transfer your account to another person Update your contact details Change your licence plate number Reactivate a suspended account How to close your account Close the account of someone who has died Standard licence plate number patterns Check your licence plate number Incorrect email address SMS message from Linkt If you are selling or have sold your vehicle

Account balances and payments

Travel with a $0 balance on your Tagless account Switch to paperless statements View your latest Linkt statement Direct debit payment failures View recent trips How to avoid payment card surcharges What to do if your credit card expires soon Switch from auto to manual payments Set up auto payments Auto payment failures How to top up your account Check your account balance Get a copy of your travel and payment history How to top up your account About low balance alerts Update your payment details Why have my card details been removed from my account?

Usernames, PINs and passwords

How to choose a unique username Usernames and shared accounts Access multiple accounts with one username Change your username after it's set up Account PINs Using your account number or email address as a username

Login issues

Details you need to log in Issues entering details with ‘Find my username’ If you've forgotten your password If you can’t remember your username Trouble logging in to your account Blank white screen when logging in

Linkt app

About the Linkt App Notifications and device permissions Devices that are compatible with the Link app How to close your account using the Linkt iOS app

Rental product

When the Rental Service Fee is charged

Commercial accounts

Export a vehicle and tag summary for your Commercial account Add a vehicle to a Commercial account Order a replacement tag for your Commercial account Add, delete or replace a contact person on a Commercial account Download your trip history Edit a vehicle on your Commercial account What is Transurban Invoice Manager (TIM)? Remove a vehicle on a Commercial account Bulk vehicle uploads or removals Allocate and deallocate tags on a Commercial account

Complaints and feedback

Is there any time limit to make a complaint? What can the TCO Tolling Customer Ombudsman help me with? How do I make a complaint?

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