I received a toll demand notice even though I bought a pass
If you bought your pass within 5 days of travelling on a Brisbane toll road and you received a toll demand notice, lodge an objection with us. The sooner you can lodge your objection, the sooner we can investigate.
How to lodge an objection
Phone
Contact our customer service team on 13 33 31
By post
If you're sending your objection via post, make sure to send it at least 7 days before the toll invoice due date. It's important to lodge your objection as soon as you can, to avoid additional fees.
Linkt
Reply Paid 87288
Virginia BC QLD 4014
You need to include:
- A copy of the front of the toll invoice or the following details
- Toll notice number (find this on the toll notice)
- The licence plate number
- The state of vehicle registration
- The reason for the objection and your signature