When our systems are back online on Monday 26 October, three things will change:
Your account number: Your account will transition to a standardised 10-digit format. This will be updated automatically and will be visible on your dashboard when you first log in.
Your BPAY Customer Reference Number (CRN): If you pay your invoices by BPAY, your CRN will change to align with your new account number. You'll need to update this in your banking portal before making your next payment. If you accidentally make a payment using your old details after the upgrade, don't worry—your payment will be manually mapped to your account in the background.
Your password: As part of the system upgrade, you’ll need to create a new account password. The first time you log in on or after 26 October, you’ll be prompted to reset your account password and create a new one. Please don’t reset it yet - you won’t need to do this until after the system upgrade.
