Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.

Who can access support from Linkt Assist?

We recognise that many factors can contribute to financial or social challenges, and these may include:

  • Unemployment or loss of income
  • Family breakdown
  • Illness or death in the family
  • Carer responsibilities
  • Family violence (Download PDF, 395 KB)
  • Natural disasters (e.g., floods, bushfires)
  • Physical or mental health conditions
  • Disability
  • Homelessness
  • Addiction
  • Cultural or language barriers

How the Linkt Assist team can support you

Our confidential support is adapted to your changing needs so if you think we can help, get in touch with us as soon as you can.

We can help you with:

  • More time to pay for your toll road travel
  • An ongoing payment plan
  • Advising state enforcement groups and other toll road operators of your situation (with your consent)
  • Tailored support for your individual needs
  • Toll credit support (for active Linkt accounts only)

You can download fact sheets for more information about Linkt Assist, how to pay for your tolls or what happens if you don’t pay. 

Family violence

We recognise that domestic and family violence is a widespread issue in our society that impacts many of our customers and that it can include situations of financial abuse. Anyone can be affected, and we take responsibility for our role in providing advocacy, prevention and support.

If you’re experiencing domestic and family violence, our Linkt Assist team can provide you with confidential support to manage your toll payments or account. Find out more: Family violence support (PDF, 395 KB) 

We're here for you

Linkt customer service

If you have a general question about tolling or want to talk to someone about an existing Linkt account or recent travel call the Linkt team.

  13 33 31

7am to 7pm, Monday to Friday in Melbourne and Sydney.  7am to 7pm, Monday to Sunday in Queensland.

Interpreter service
13 14 50

TTY service
If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.

Are you having financial difficulty paying tolling bills or fines?

Call the Linkt Assist team on

  1300 767 865

8am to 6pm, Monday to Friday AEDT  (excluding public holidays).

Calling from overseas? Contact +61 3 8656 8744

Complete our Linkt Assist application form.

If you prefer you can ask a representative, such as a community welfare organisation, financial counsellor or lawyer, to call us on your behalf. You can do this by downloading and filling out our Letter of Authorisation form.

Transurban Hardship Policy

Read the Transurban Hardship policy for more information or view the Linkt Assist Privacy Collection Statement.