Complaints

We take your feedback seriously. If you have a complaint, please get in touch so we can address your concern as soon as possible.

Step 1 – Lodge a complaint

If you have a complaint, please complete our complaints and feedback form.

You can also write to:

Linkt Customer Resolutions
Locked Bag 28
South Melbourne VIC 3205

Once your complaint is received, we'll send an acknowledgement within 2 business days confirming its receipt and giving you an approximate timeframe for your outcome. At this time, you’ll be provided with a unique case number for your complaint.

We may contact you prior to resolving your complaint for further Information.

The information you provide to us will be used to investigate your complaint and respond with an outcome. We may also use details of your complaint to assess and improve our services and may provide this information to the Tolling Customer Ombudsman. Information about how we collect, use and disclose your personal information, and your rights to access it, are set out in our Privacy Policy.

Step 2 – Contacting you with an outcome

After investigating and considering your comments, we will contact you with an outcome.

If you're not satisfied with the outcome, further opportunities for escalation will be provided.

Step 3 – Request a review by the TCO Tolling Customer Ombudsman

If you're not satisfied with our resolution to your complaint, the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers. 

The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.

Additionally, the TCO Tolling Customer Ombudsman does not have jurisdiction over Government agencies that issue Infringement Notices.

Learn more about the TCO Tolling Customer Ombudsman

  • Why have I received a toll invoice when I didn't travel on a toll road?

    Why have I received a toll invoice when I didn't travel on a toll road?

    Toll invoices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass. If you weren't driving the vehicle at the time of travel, you can nominate another driver.

  • My vehicle or licence plates have been stolen

    My vehicle or licence plates have been stolen

    ​If you have received a toll invoice when your vehicle or licence plates were stolen please complete the toll invoice enquiry form

    Just provide us with a copy of the police report or the Incident Report Number​ and the name of the police station where the vehicle was reported stolen​ and we'll be in touch.

  • I wasn't driving the vehicle at the time of travel

    I wasn't driving the vehicle at the time of travel

    If you've received a toll invoice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.

    If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.

    If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll assist you.

    Keep in mind a toll invoice can only be transferred twice. 

  • What can the TCO Tolling Customer Ombudsman help me with?

    What can the TCO Tolling Customer Ombudsman help me with?

    The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

    The Ombudsman will:

    • work with both you and Linkt to investigate your complaint
    • propose a solution

    It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

    The Ombudsman cannot manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006
    View related pages
  • How do I make a complaint?

    How do I make a complaint?

    If you have feedback or a complaint about Linkt, we want to know.

    Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible. 

    You can also call us on 13 33 31.

  • Is there any time limit to make a complaint?

    Is there any time limit to make a complaint?

    No, there is no time limit for making a complaint, but get in touch as soon as possible using our complaints and feedback form so we can help resolve your concerns quickly.

    If you'd like to find out more about lodging a complaint, please call us on 13 33 31.