Your tag should beep when you travel through a toll point. If your tag doesn't beep, you'll be charged additional fees each time you travel. To figure out how to avoid this, take the health check.

  • Is your tag beeping?   Change
    Is your tag beeping?
  • Have you taken the tag out of the vehicle?   Change
    Have you taken the tag out of the vehicle?
  • You might have an installation problem. Is your tag installed in a holder on the windscreen?   Change
    You might have an installation problem. Is your tag installed in a holder on the windscreen?
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    (N/A)
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  • Great! Your tag is working as it should. Start again
    A quick guide to the beeps: 
    1 beep = you're good to go
    3 beeps = low balance—time to top-up 
    4 beeps = account suspended—take urgent action to reactivate your account and avoid fees
  • To avoid paying a fee, ensure you travel with your tag. Start again

    If you've removed your tag on purpose, you can still travel, but you'll be charged an additional fee each time you travel.

  • Check your installation Start again

    Check the installation guides here.

    To order a holder:

    1. Log in to your account
    2. Select 'Tags' under 'My Account'
    3. Choose 'Order Tag holder'
  • If the tag is in your vehicle and installed correctly but not beeping, it might have a low battery. Start again

    Order a replacement tag

    This information is for consumer accounts with tags only. If you have a Commercial account, please contact our customer care team to arrange for a replacement.

  • N/A
  • N/A
  • Great! Your tag is working as it should. Start again

    A quick guide to the beeps: 
    1 beep = you're good to go
    3 beeps = low balance—time to top-up 
    4 beeps = account suspended—take urgent action to reactivate your account and avoid fees

  • Advice for deaf or hard of hearing customers using a tag

    If you have difficulty hearing the sounds your tag makes, you can still use a tag.

    If your contact details (email address and mobile phone number) are on your account, we’ll automatically notify you by email or sms when:

    • Your account balance is low
    • Your account is overdue or overdrawn
    • An auto-payment fails
    • We detect that your tag isn’t beeping
    • We detect your tag in a vehicle not listed on your account

    If you have the Linkt app installed on your phone, you can also choose to receive these alerts as app notifications.

    What to do next:

    1. Check your contact information is complete and correct
      Log in to your Linkt account and check that your email address and mobile phone number are up to date.
    2. Check your statement or trip history for vehicle matching fees
      If your tag isn’t working or isn’t correctly installed, you may also notice a fee on your statement or trip history called a No tag in vehicle fee, or Video matching fee. If you notice this, you can check your tag is installed properly or order a replacement tag.
    3. Download the Linkt app and enable notifications.

    Visit the Help centre to find out more information about how to manage your account.