If you've travelled on a Sydney toll road, you can:
after you travel, so long as you do so within the required time frames.
For the Sydney Pass, you have until midnight on the third day after you travelled.
For Tag and Tagless accounts, you have until midnight on the seventh day after you travelled to open an account or add a vehicle to an existing account.
If you don't cover your travel within these time frames, you'll be charged additional fees. When this happens, a toll notice will be sent to the vehicle’s registered owner for each trip made on a toll road more than 7 days ago. How to pay a toll notice
If you receive a toll notice, you can save on fees by opening a Tag or Tagless account and transferring the toll notice to your new account.
For Tag accounts, your tag will take 7 to 10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.
Normally, a no tag in vehicle fee is charged when you travel without your tag. For new customers, we'll credit any no tag in vehicle fees for 14 days from the day you open your account. Credits may take up to 4 weeks to appear.
When your new tag arrives, make sure it's installed correctly to avoid incurring any future no tag in vehicle fees.
For Tagless accounts you can travel immediately. A vehicle matching fee will apply for each trip you make.
You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 7 days of the date you travelled, add the car to your account and you'll be covered.
When adding the car to your account, you'll have a choice to set a start and end date. The start date can be backdated by up to 7 days. If you travelled more than 7 days ago a toll invoice or notice will be sent to the car's registered owner.
To add a car to your account after you've driven, follow these steps:
We'll match the licence plate to your account and any trips will be charged to your account along with a small fee for travelling without a tag.
*In NSW, account backdating is only available for travel on Eastern Distributor, Hills M2, Lane Cove Tunnel and Westlink M7. You can also backdate your account to cover travel on all Queensland toll roads and trips on CityLink in Victoria. If you’ve travelled on Cross City Tunnel, Sydney Harbour Bridge & Tunnel, WestConnex M4, M5 South-West Motorway or EastLink in Victoria, account backdating is not available.
How to cover your travel when you have recently used a toll road
If you already have an account with us, you can access all NSW toll roads.
An account lets you travel on on any toll road in Australia, as long as you have a correctly installed and functioning tag. The cost of each trip will be charged directly to your account.
Not sure which account or pass you'll need? Our product selector can help you choose.
If you're renting a vehicle, please check with your rental company first about how to pay for planned or unplanned toll road travel.
Different rental companies offer various payment options to pass toll charges on to their customers.
Some rental companies offer a direct tolling option, which automatically debits your credit card every time you use any toll road. Other companies require you to purchase a toll day pass for each day of toll road use.
Often, your rental vehicle will already be linked to a toll account managed by your rental company. The rental company’s toll account may override any toll payment arrangement you make with us, and may result in unexpected charges or penalties being applied by your rental company.
If you recently received a toll notice for travelling on an Australian toll road, it's important that you pay your toll notice to avoid further fees.
If you feel the toll notice was issued in error, please contact us with the following information and we’ll investigate the matter for you:
Consider buying a pass the next time you use Australian toll roads.