If you've travelled on a Sydney toll road, you can:
after you travel, so long as you do so within the required time frames.
For the Sydney Pass, you have until midnight on the third day after you travelled.
For Tag and Tagless accounts, you have until midnight on the seventh day after you travelled to open an account or add a vehicle to an existing account.
If you don't cover your travel within these time frames, you'll be charged additional fees. When this happens, a toll notice will be sent to the vehicle’s registered owner for each trip made on a toll road more than 7 days ago. How to pay a toll notice
If you receive a toll notice, you can save on fees by opening a Tag or Tagless account and transferring the toll notice to your new account.
For Tag accounts, your tag will take 7 to 10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.
Normally, a no tag in vehicle fee is charged when you travel without your tag. For new customers, we'll credit any no tag in vehicle fees for 14 days from the day you open your account. Credits may take up to 4 weeks to appear.
When your new tag arrives, make sure it's installed correctly to avoid incurring any future no tag in vehicle fees.
For Tagless accounts you can travel immediately. A vehicle matching fee will apply for each trip you make.
You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 7 days of the date you
When adding the car to your account, you'll have a choice to set a start and end date. The start date can be backdated by up to 7 days. If you travelled more than 7 days ago a toll notice will be sent to the car's registered owner.
To add a car to your account after you've driven, follow these steps:
We'll match the licence plate to your account and any trips will be charged to your account along with a small fee for travelling without a tag.
If the car is borrowed, be sure to set an end date so that you're not paying for someone else's travel. Once the end date has passed the car will be removed from your account.
If you're driving a rental car you should check the policy of the rental company first and follow their advice.
*Backdating is available for travel on all roads in QLD, and only on Eastern Distributor, Hills M2, Lane Cove Tunnel and Westlink M7 in NSW and CityLink in Victoria.
If you already have an account with us, you can access all NSW toll roads.
An account lets you travel on on any toll road in Australia, as long as you have a correctly installed and functioning tag. The cost of each trip will be charged directly to your account.
Not sure which account or pass you'll need? Our product selector can help you choose.
If you're booking a rental vehicle, it's a good idea to speak with your rental company about how to pay for travel on toll roads.
Your vehicle might already be set up with an account, allowing you to simply pay for any tolled trips when you return the car.
If your rental company isn't set up for travel on toll roads, you can buy a pass to use with your rental vehicle. Just link the licence plate number of your rental car to one of our passes for the period that you'll be travelling.
The Cashback Scheme only applies to vehicles registered for private, pensioner or charitable use. Unfortunately, it doesn’t apply to rental vehicles.
If you recently received a toll notice for travelling on an Australian toll road, it's important that you pay your toll notice to avoid further fees.
If you feel the toll notice was issued in error, please contact us with the following information and we’ll investigate the matter for you:
Consider buying a pass the next time you use Australian toll roads.