If you have a toll invoice from the operator of another road, you’ll need to follow their payment process. You can visit their websites from the links below:
You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 7 days of the date you travelled, add the car to your account and you'll be covered.
When adding the car to your account, you'll have a choice to set a start and end date. The start date can be backdated by up to 7 days. If you travelled more than 7 days ago a toll invoice or notice will be sent to the car's registered owner.
To add a car to your account after you've driven, follow these steps:
We'll match the licence plate to your account and any trips will be charged to your account along with a small fee for travelling without a tag.
*In NSW you can backdate your Tag, Tagless or Commercial account up to 7 days to cover travel on Eastern Distributor, Hills M2, Lane Cove Tunnel and Westlink M7. If you’ve travelled on Cross City Tunnel, Sydney Harbour Bridge & Tunnel, WestConnex M4, or M5 South-West Motorway backdating is not available.
Other states: Backdating is available for all QLD toll roads and Citylink in Victoria. Backdating is not available for Eastlink in Victoria.
How to cover your travel when you have recently used a toll road
If you've travelled on a Sydney toll road without a valid tolling account or pass, you may inadvertently find yourself with a handful of toll notices to pay.
If that's you, you can use your tolling account to pay your outstanding Sydney toll notices. We'll waive the admin fee when you transfer the toll notices to your account. You'll pay the lower transfer fee instead.
The transfer fee will vary depending on the toll road you've used:
For Westlink M7 you'll pay $1.90 to transfer a first notice (saving $8.10) or $2.90 for a follow-up notice (saving $17.10).
For all other Sydney toll roads you'll pay $1.10 for a first notice (saving $8.90) or $2.20 for a follow-up notice (saving $17.80).
You’ll need to ensure your account is setup to cover the cost of the tolls and transfer fee. If you have a Tag account, check that there are enough funds in your account. If you have a Tagless account your payment details must be up to date.
This offer is only available for toll notices less than 2 years old. This offer does not apply if your unpaid toll notices have already been referred to a debt collection agency and/or you have more than 3 unpaid toll notices owing against your licence plate number on any one toll road.
If you believe your toll notice has been issued by mistake, you can lodge an objection.
To lodge an objection, contact us and provide the information listed below.
You can email your objection using our contact form or provide details via post to:
Locked Bag 5072
Parramatta NSW 2124
You must provide:
Ensure you lodge your objection as soon as possible to avoid additional fees incurred from the toll notice. To make sure we get your details in time, ensure you leave at least 7 days before the toll notice due date if posting.
If this happens, you can transfer the toll notice by nominating the person driving at the time.
To do this, download and complete a statutory declaration form. You will need to provide the new owner's name, address and driver's licence number. This must be witnessed and signed by an 'authorised person' (a legal practitioner or a Justice of the Peace).
You need a separate statutory declaration for each toll notice.
Post statutory declarations to:
Toll Compliance Management
Locked Bag 5004
Parramatta NSW 2124
The class of your vehicle, along with the distance you travel, determines the tolls you pay. Your vehicle's class depends on its size.
The Sydney Harbour Bridge and Tunnel have a single class for tolling.
Vehicle dimensions on NSW toll roads include any towed vehicles such as a trailer, caravan or boat.
It can take up to 5 weeks for your toll notice to appear on our system.