The unpaid tolls process is changing in July.
We’ve worked with the NSW Government to make resolving unpaid tolls simpler and easier.
If you have an active toll account or pass for your vehicle(s) before you travel, you’re already good to go. These changes are focused on addressing unpaid travel.
As part of the NSW Government’s toll reform program, the following changes will be phased in from early July 2026 onwards:
- Moving from paper toll notices to digital reminders
- Toll notice administration fees will be switched off
- Earlier notifications to help drivers resolve unpaid tolls, but enforcement action will occur sooner if tolls remain unpaid
- Vehicle owners are responsible for unpaid tolls, even if they weren’t driving the vehicle at the time
Visit the NSW Government website to learn more about its toll reform program.
What’s changing in July?
Digital reminders for unpaid travel
Instead of paper toll notices, NSW is moving to digital reminders to help drivers resolve unpaid tolls sooner.
- If you travel on a toll road without paying, you may receive an Unpaid Toll Reminder by email and/or SMS a few days after travel.
- If your tolls remain unpaid, you may receive a Toll Payment Demand email (this replaces toll notices), plus an SMS alert. This is your final notification before any enforcement action begins.
- Digital reminders are sent by NSW Motorways using contact details linked to your vehicle registration. If your email address hasn’t been included with your vehicle registration, you will receive a printed version of the Toll Payment Demand.
Toll notice administration fees will be switched off
Toll notices will no longer by issued from July 2026, and toll notice administration fees will be switched off.
Administration fees still apply to toll notices issued before July 2026 and will need to be paid.
The good news is you can get a significant discount on these fees if you transfer the unpaid toll notice to a NSW toll account. If you have outstanding toll notices, they can progress to legal action if left unpaid, so it’s important to pay as soon as possible.
Earlier notifications and quicker enforcement action
You’ll soon receive earlier notifications to help you resolve unpaid tolls, but enforcement action will happen sooner if you do not pay.
It’s important to resolve unpaid tolls promptly, otherwise they can escalate to further action, including:
- a Penalty Notice (fine)
- suspension of vehicle registration or licence
- debt collection
- other legal action
The best way to keep your toll payments up to date is to open an account.
Changes to responsibility for unpaid tolls
Vehicle owners are responsible for unpaid tolls under the NSW Roads Regulation, even if they weren’t the driver of the vehicle at the time. This means you can’t nominate another driver for a Toll Payment Demand relating to a vehicle you own.
What do I need to do?
Make sure you have an active toll account or pass
These changes are designed to address unpaid tolls. If you have an active toll account or pass for your vehicle(s) before you travel, you are good to go.
If you don’t have an active account or pass, your trip will result in unpaid tolls, which may progress to enforcement action if left unresolved.
The easiest way to avoid unpaid tolls is to set up a tolling account.
Check your vehicles
If you have more than one vehicle, check that all your vehicles have been added to your account.
Update your details
Communications about unpaid tolls will primarily be sent digitally, using the contact details linked to your vehicle registration. If you need to add or update your contact details, you can do this at account.service.nsw.gov.au or by calling 13 77 88.
It’s also a good idea to check that your Linkt account and payment details are up to date too.