15 June 2026
We've updated our Customer Service Agreement (CSA) to make things clearer and reflect the way our accounts work.
The CSA is a handy reference of our obligations to you as a Linkt customer and your responsibility as an account holder.
Your Linkt account remains the same and you don't need to make any changes to your account.
What is changing in your CSA in July:
- Video Matching Fees still apply for tagless trips Tagless accounts include a Video Matching Fee for each trip (except motorcycles). If you'd prefer to avoid this, you can switch to a Tag account. Switch to Tag account.
- When your Tag account is suspended or cancelled If you have a tag account, your tag will beep 4 times to notify you if the account is suspended or cancelled, and you may receive a message via contact details you have provided. However, if we suspect that fraudulent or malicious activity has occurred, the account may be cancelled without notice.
- Incorrect charges In some cases your vehicle may be incorrectly identified and charged a fee in error. Please check your Trip History online or via the Linkt app and contact us if anything looks incorrect so we can provide a refund if required
The full CSA will be available from 21 July 2026.
What this means for you
You don’t need to take any action to your account, but we encourage you to read the CSA so you are across the changes. If you continue to have an active Linkt account with us from 21 July 2026, the updated terms will automatically apply.