We’re making planned technical upgrades this weekend to make sure our systems continue to run smoothly. Here’s what you need to know.
Between Friday 17 April 10pm and Saturday 18 April 4pm, customers won't be able to log in to their accounts via the website or app.
Linkt Rewards will still be available via the Linkt app.
Other services including webchat and automated phone services will be unavailable including self-serve toll notice payments.
Following the upgrades, all services will be available again from Saturday 4pm.
If you're planning to travel soon, make sure you're good to go by checking that:
- your account details are up to date (including account status, vehicle and payment details);
- you have enough funds in your account to cover your travel.
We apologise for any inconvenience this may cause and encourage you to stay up to date with planned upgrades via our news centre or visit our help centre for useful tips.
What services are unavailable?
- Linkt website - pay my toll notice, toll notice nomination and account log-in features such as topping up your account or updating contact details. Other website content like news articles are still available and you can still enter our Easter Giveaway competition.
- Linkt mobile app - all features including toll notice transfer and payment. Linkt Rewards is still available.
- Call centre self-service options for toll notice payments, top-ups and account payments
In Victoria and New South Wales, our Contact Centre will be closed during these times as per normal operational hours. In Queensland, the Contact Centre will be open on Saturday 18 April from 7am to 7pm with limited services.
Paying toll invoices during the outage period
If your toll invoice is due from Friday 17 to Saturday 18 April, you'll be able to pay by Sunday 19 April with no additional fees.
Is travel impacted during the outage period?
No, you can continue to travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. If multiple trips are charged after the delay, this may trigger multiple payments to your account depending on your account type and payment arrangement (for example, if you have auto top-ups or a Postpaid account).