9 January 2026
Planned technical upgrades are happening Friday 16 January to Saturday 17 January
We’re making planned technical upgrades this weekend to make sure our systems continue to run smoothly. Here’s what you need to know.
Between Friday 16 January 11pm and Saturday 17 January 1pm, customers won’t be able to log in to their accounts via the website or app, make payments or access Linkt Rewards. Other services including webchat and automated phone services will be unavailable.
Following the upgrades, all services will be back online from Saturday 1pm.
If you’re planning to travel soon, make sure you're good to go by checking that:
- your account details are up to date (including account status, vehicle and payment details); and
- you have enough funds in your account to cover your travel.
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or visit our help centre for useful tips.
What services are unavailable?
During the upgrades, you won’t be able to log in to your account via the website or app, make payments or access Linkt Rewards. Additionally, our automated phone service and webchat will be unavailable.
Our website will still be available to visit, however services such as account maintenance, opening a new account, buying a pass, paying an invoice, and transferring or nominating toll invoices will be unavailable.
In Victoria and New South Wales, our Contact Centre will be closed during these times as per normal operational hours.
Paying toll invoices during the outage period
If your toll invoice is due from Friday 16 to Saturday 17 January, you’ll be able to pay by Sunday 18 January with no extra fees.
Is travel impacted during the outage period?
No, you can continue to travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. If multiple trips are charged after the delay, this may trigger multiple payments to your account depending on your account type and payment arrangement (for example, if you have auto top-ups or a Postpaid Account).
Can I redeem my Linkt Rewards offers during the outage period?
No, you won’t be able to access or redeem your Linkt Rewards offers. We apologise for any inconvenience this may cause and encourage you to redeem your offers outside of these times.