After investigating and considering your comments, we will contact you with an outcome.
If you're not satisfied with the outcome, further opportunities for escalation will be provided.
If you're not satisfied with our resolution to your complaint, the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.
Additionally, the TCO Tolling Customer Ombudsman does not have jurisdiction over Government agencies that issue Infringement Notices.
Toll notices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass.
If you weren't driving the vehicle at the time of travel, you can nominate another driver.
If you believe your vehicle didn't make this trip, that you have been incorrectly charged, or that you have already paid for the trip, you can lodge an objection.
If you've received a toll notice for travel that occurred when your vehicle or licence plates were stolen, please contact us using our online contact form.
Just provide us with a copy of the police report or the Incident Report Number, and the name of the police station where the vehicle was reported stolen, and we'll be in touch.
If you’ve received a toll notice and weren’t driving the vehicle at the time of travel, you can transfer the toll notice to someone else by nominating the person who was driving at the time.
This can only be done twice.
You should do this at least 10 days before the due date indicated on the toll notice.
To nominate another driver:
Post your completed statutory declarations to:
Toll Compliance Management
Locked Bag 5004
Parramatta NSW 2124
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.
The Ombudsman cannot manage complaints that:
If you have feedback or a complaint about Linkt, we want to know.
Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible.
You can also call us on 13 33 31.