What do the tag beeps mean?
Tags make different sounds depending on the status of your Linkt account. Your tag may change its sound to warn you of a problem with your account.
If you have difficulty hearing the sounds your tags makes, you can still use a tag. We'll send you notifications that give you the same information as a tag beep.
Types of tags
The meaning of each sound depends on the type of tag you have. Compare your tag with each of the below pictures to find out what type it is.
If your tag looks like this, here's what the beeps mean:
- 1 beep: There's enough money in your account and everything's fine.
- 3 beeps: Your account balance is low. Top up your account as soon as possible.
- 4 beeps: Your account has been suspended or cancelled. Pay the outstanding amount as soon as you can.
- 0 beeps: Your tag is incorrectly installed or faulty.
If your tag looks like this, here's what the beeps mean:
- Bleep bleep: There's enough money in your account and everything's fine.
- Trill: Your account balance is low. Top up your account as soon as possible.
- 4 beeps: Your account has been suspended or cancelled. Pay the outstanding amount as soon as you can.
- 0 beeps: Your tag is incorrectly installed or faulty
Log in to your account to top up or reactivate your account. Order a replacement for a faulty tag and to arrange for a refund for no tag in vehicle fees.
We also send equivalent account status alerts by email, by SMS, or as app notifications.
If your contact details (email address and mobile phone number) are on your account, we’ll automatically notify you by email or sms when:
- Your account balance is low
- Your account is overdue or overdrawn
- An auto-payment fails
- We detect that your tag isn’t beeping
- We detect your tag in a vehicle not listed on your account
If you have the Linkt app installed on your phone, you can also choose to receive these alerts as app notifications.
What to do next:
- Check your contact information is complete and correct
Log in to your Linkt account and check that your email address and mobile phone number are up to date. - Check your statement or trip history for vehicle matching fees
If your tag isn’t working or isn’t correctly installed, you may also notice a fee on your statement or trip history called a No tag in vehicle fee, or Video matching fee. If you notice this, you can check your tag is installed properly or order a replacement tag.
- Download the Linkt app and enable notifications.