Travelling while you wait for your tag
Your tag can take 7-10 business days to arrive.
You can still travel on toll roads while waiting for your tag to arrive. Just make sure you add your vehicle to your account and you’re covered for travel.
Travelling after opening an account
Normally, a video matching fee is charged when you travel without your tag. For new customers who have opened an account, we'll credit any video matching fees for 14 days from the day you open your account. Credits may take up to 4 weeks to appear.
Once you receive your tag, make sure it is correctly installed, to avoid incurring any future no tag in vehicle fees, then you’re good to go.
Video matching fee refunds
If your tag is faulty or has a flat battery (it doesn’t beep when you pass a toll point), we'll refund any video matching fees charged to you in the last 90 days by crediting your account. We’ll credit any video matching fees you’re charged in the 30 days after you let us know your tag is faulty.
The fee refund is available for one vehicle only and is processed after we receive your old tag. You must send the tag back within 21 days to be eligible for the video matching fee refunds.
Activating your new tag
Once your tag goes through a toll point, it will beep and become ‘Active’ on your account.