Postpaid Account Fees

Amounts, Fees and Charges effective From: 7 July 2022

Below are the fees and charges that may apply to a Postpaid Account. Please note that these fees exclude toll pricing. View current toll costs.

Fees and charges include GST unless otherwise noted. Refer to your Postpaid Account Customer Sevice Agreement for more information.

Name Description Amount, fee or charge
Detailed Statement Fee Each month or quarter You agree to pay this fee We will mail You a detailed statement for the statement period. Either:
  1. $2.75 per month, or
  2. $2.75 per quarter to be mailed a detailed statement to Your Address.
Dishonour Fee This is the amount that is debited to Your Account if Your payment is not successfully made, unless the unsuccessful payment is Our or Our Bank's fault. The charge imposed on Us by Our Bank as a result of Your unsuccessful payment.
One-Off Detailed Statement Fee You pay this fee to get a one-off detailed invoice. $3.30 for each time You request a one-off detailed invoice.
Payment Card Surcharge This is the amount that We may add to a payment to Your Account, when You make a payment by an accepted credit card or debit card. If You make a payment by an accepted credit card or debit card We are charged a merchant service fee by Our financial institution.

Current surcharges:
Effective from 16 June 2022

MasterCard Credit: 0.82%
MasterCard Debit/PrePaid: 0.44%
Visa Credit: 0.76%
Visa Debit/PrePaid: 0.30%
AMEX: 2.15%
Start Up Fee This is the amount which You pay Us to open Your Account. $3.50 for a Postpaid Account to set up online.

$5.00 for a Postpaid Account set up through the call centre
Tag Non-Return Fee This is the amount that You must pay Us if Your Tag is lost, damaged, stolen, or not returned to Us. $15 per Tag device not returned.
Video Matching Fee

This is the amount that We may charge if Your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless We are responsible for the failure to detect Your Tag.

This fee is charged for matching Your licence plate number to Your Account using licence plate recognition.

Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur Video Matching Fees.

This fee is set by each toll road as follows: 
VIC
CityLink $0.55 per trip
EastLink $0.31 per trip

NSW
M1/Sydney Harbour Bridge & Tunnel $0.55 per trip
M2 $0.55 per trip
M4 $0.55 per trip
M5 $0.55 per trip
M8 $0.55 per trip
NorthConnex $0.55 per trip
Cross City Tunnel $0.55 per trip
Lane Cove Tunnel $0.55 per trip

QLD
AirportLinkM7 $0.51 per trip
Clem 7 $0.51 per toll point
Gateway Motorway $0.51 per toll point
Go-Between Bridge $0.51 per toll point
Logan Motorway $0.51 per toll point
Toowoomba Bypass $0.51 per toll point

View the Postpaid Account Customer Sevice Agreement