Last updated on 1 November 2023 | Print as PDF
1. Your agreement with Us
2. What to do before using Eligible Toll Roads
3. Use and disclosure of Your information
4. How tolling works
5. Charging Tolls and Vehicle Matching Fees to Your Account
6. Payment to open Your Account
7. Additional fees and payments
9. Payment of Your Account
10. When is a payment made?
11. When You should contact Us
12. Questions, complaints and disputes
13. Changing this agreement
14. Suspension or Cancellation
15. When this agreement ends
18. Online Services
19. Cashback Scheme
20. Large Towed Recreational Vehicle Toll Rebate (LTRVTR)
24. Amounts, Fees and Charges
This service is provided by Tollaust Pty Ltd ABN 37 050 538 693 under the brand, Linkt.
Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.
This agreement details Your rights and obligations for use of Eligible Toll Roads. This agreement begins when You accept this agreement by:
Before using Eligible Toll Roads You must:
You must link at least one vehicle to Your Account. We will register Your vehicle on the Linkt Register when You provide us with the information above. Linkt Registration only takes effect when Your vehicle is recorded as registered on the Linkt Register by Us.
Although We may contact You using the contact details provided to inform You about certain events that affect the Linkt Registration of Your Nominated Vehicle, You are responsible for making sure that the Linkt Registration of Your Nominated Vehicle or any vehicle that You drive on an Eligible Toll Road is not suspended or cancelled. If the Linkt Registration of Your Nominated Vehicle is suspended or cancelled (e.g. for non-payment) that Nominated Vehicle will no longer be registered on the Linkt Register.
Your Nominated Vehicles must have clearly readable Number Plates. Number Plates and their placement must conform to the relevant regulations of the relevant registration authority. Vehicles other than Motorcycles must display both front and rear Number Plates. Motorcycles are required to display a rear Number Plate only. If You use an Eligible Toll Road with a vehicle that does not comply with this clause:
At Transurban, We take privacy seriously. We collect Your personal information under this agreement in order to operate Our tolling system, to calculate and charge Tolls when You travel on Eligible Toll Roads, and to manage Your Account and to improve Our products and services (including by conducting surveys about Your recent experiences). If We do not do this then You may not have a valid basis to travel on Eligible Toll Roads, and You may commit an offence if You do so.
We will share Your information with service providers and partners who We work with in connection with Our business, operators of Other Eligible Toll Roads, government authorities and other authorities responsible for the operation of roads and vehicle registration, and incident response and emergency services providers.
If You choose to register for Cashback and/or LTRVTR We are obliged to provide certain details to TfNSW each month. Details of what information is shared with TfNSW is explained further below in clauses 19 and 20.
You can opt-out or unsubscribe from receiving these types of promotional communications by:
You agree that these commercial electronic messages do not need to contain a functional unsubscribe facility and You will instead use one of the other above methods to unsubscribe.
Unsubscribing will not stop other service related communications from Us, such as administrative alerts in relation to Your Account and notifications of road closures.
We operate the electronic tolling systems on Associated Toll Roads to detect vehicles that make Trips on Associated Toll Roads by identifying the vehicle’s Registration Number. We will charge the relevant Associated Toll Road Tolls and applicable Fees to Your Account based on the vehicle’s Registration Number. You are also responsible for the Tolls or Fees incurred by any vehicle that You drive on an Associated Toll Road, whether or not it is a Nominated Vehicle.
Other Eligible Toll Road operators may operate electronic tolling systems on their toll roads to detect vehicles that make Trips on those toll roads by identifying the vehicle’s Registration Number. The Other Eligible Toll Road operator will send Trip data and the relevant Tolls to Us so We can charge those Tolls (and any applicable Fees) to Your Account. We will charge those amounts determined as payable by the Other Eligible Toll Road operator and We are not responsible for confirming the accuracy of that information.
You will be charged Tolls for using Eligible Toll Roads which are set by the Eligible Toll Road operators in line with Government regulations. Toll prices for Associated Toll Roads are available on Our website or upon request and Toll prices for Other Eligible Toll Roads are available from the Other Eligible Toll Road operator.
We will charge a Toll to Your Account when one or more of Your Nominated Vehicles or the Number Plate of Your Nominated Vehicle is detected at an Electronic Toll Point or on an Eligible Toll Road.
We will charge Tolls and any applicable Fees to Your Account:
If We have sent You a Toll Notice in respect of any Trip(s), We may charge the applicable Toll(s) and Toll Administration Fee(s) to Your Account if the Toll Notice remains unpaid.
You will be charged the Vehicle Matching Fee to Your Account for each Trip made by Your Nominated Vehicle on an Eligible Toll Road. We will not charge a Vehicle Matching Fee for Trips made by Motorcycles on Eligible Toll Roads.
Some Eligible Toll Roads have a Trip Cap. For Trips taken on Eligible Toll Roads with a Trip Cap, we will only debit Tolls to Your Account up to the Trip Cap.
When opening Your Account or adding a vehicle to Your Account, You can cover recent Trips made with Your Nominated Vehicle by selecting a date:
Please make sure You have a valid arrangement in place before You travel on Sydney Harbour Bridge and Tunnel and Eastlink as Your Linkt Account cannot cover past travel made on these toll roads. Learn more about covering past trips here.
If Your Nominated Vehicle is linked to another Account and Your Nominated Vehicle is detected on an Eligible Toll Road, We may choose which Account will be charged with the Tolls and any applicable Fees from that Trip.
If We incorrectly charge a Toll or a Fee to Your Account for a trip on an Eligible Toll Road, we will refund that Toll or Fee to Your Account within a reasonable time after:
A Toll or Fee is not incorrectly charged by Us if We charge You in accordance with clause 5.
It is Your responsibility to update Your details in accordance with clause 11.
You must pay Us the Start Up Fee when You open Your Account, so that We may cover costs associated with the opening of Your Account. The Start Up Fee is non-refundable and cannot be transferred to another Account..
Following this, Your Account will be topped up in accordance with the process set out in clause 9.
If you have given us incorrect information about the Class of your Nominated Vehicle(s) or other vehicle(s) you drive on any Eligible Toll Road we may charge you the applicable Tolls based on the vehicle's correct Class.
It is your responsibility to ensure that Your vehicle is registered in the correct Class at all times.
We may debit the relevant Tolls and Fees charged by Other Eligible Toll Road operators from Your Account when Your Nominated Vehicle is detected on those Other Eligible Toll Roads.
If You request that We link a vehicle to Your Account after a Toll Notice has been issued in respect of that vehicle, We may debit to Your Account both the Toll payable and a Toll Notice Transfer Fee.
Where You pay Your Account via an accepted credit card or debit card, You may be charged a Payment Card Surcharge on the amount paid.
We may apply any outstanding Fees, Tolls or charges in relation to this Account to any other Linkt account that You may have.
If You have an outstanding Account Balance from another Linkt account, We may credit or debit that amount to this Account.
We may charge to, or debit from, Your Account any Fee, tax, charge or amount if You have agreed to pay, or You owe Us that fee, tax, charge or amount under this agreement.
If You receive a Toll Notice You agree to pay any applicable Toll Administration Fee(s).
Copies of Your statements can be accessed by logging in to Your Account. Online and email statements do not incur a fee. Refer to clause 24 for further information on Statement Fees which apply to hard copy statements.
Tolls, Fees and charges are charged by Us to Your Account on a daily basis if you have travelled on an Eligible Toll Road. When Your Account Balance is below $0 Your Account will be automatically topped up by Us drawing the Minimum Top-up Amount required to return Your Account Balance to $0 by Automatic Payment from Your accepted credit/debit card.
You must keep Your Account Balance at $4,999 or below at all times. If Your Account Balance reaches $5,000 or above, We will immediately contact You and will refund You the amount required to bring Your Account Balance to below $5,000.
Payments are made to Your Account when we receive them.
We will receive Your Automatic Payment when it is credited successfully to Our Bank account.
We may at Our discretion accept late or part payments or any payment described as being in full or in part settlement of a dispute. If We do so, We will not lose any of Our rights under this agreement. We may allocate any such payment against any money You owe Us as we deem necessary.
If Your Automatic Payment has failed, We will receive Your payments:
Failure to make a payment to Us due under this agreement may result in Your Account being suspended or cancelled. If You continue to travel on Eligible Toll Roads when the Linkt Registration is suspended or cancelled, You may be issued with a Toll Notice or, if the Toll Notice remains unpaid, an Infringement Notice. You agree to pay any Tolls and Toll Administration Fee that the Toll Notice requires you to pay in accordance with the requirements of that Toll Notice.
You should contact Us as soon as possible when:
To avoid having Your Account suspended or Your vehicle removed from the Linkt Register due to payment failures, please contact Us as soon as You become aware of anything that may or will affect a payment under this agreement. You can do this through Our website or app or by contacting Us.
We will not charge Tolls or the Vehicle Matching Fee to Your Account if, after You have notified both the police and Us that:
We will resume charging Tolls to Your Account when You notify Us, or We become aware, that You have recovered the stolen Nominated Vehicle or stolen Number Plate.
You must provide a copy of any relevant police report, a statutory declaration or an insurance claim if We request it.
Questions regarding Tolls (and any applicable Fees) charged on a particular Eligible Toll Road should, in the first instance, be referred to:
If You have a dispute or wish to make a complaint about the Linkt Registration of Your vehicle(s) or a payment or an amount debited, credited or not credited to Your Account, You should contact Us. A customer service officer will provide a response with reasons as soon as possible.
If You believe that Your dispute or complaint has not been properly addressed, You have the right to have the issue reviewed by Our Customer Resolutions team who will provide a response with reasons.
If You are still not satisfied with the response, You may take Your complaint to the Tolling Customer Ombudsman. If You believe there is an error (including Trips, fees and charges in Your Statement), We require You to tell Us of any errors or discrepancies promptly.
Where You dispute Your Account Balance, We may (at Our discretion):
We may change the terms of this agreement by publishing the changes or a new agreement at linkt.com.au/sydney. We will take reasonable steps to notify You of any material changes to the terms of this agreement beforehand via the contact details You have provided to Us.
If You are not satisfied with any changes to the terms of this agreement, You can close Your Account (see clause 14).
A change to the Tolls for using the Eligible Toll Roads is not a change to this agreement and therefore this clause does not apply. Tolls for Associated Toll Roads are published to the linkt.com.au/sydney website at least 10 business days before the change to the Tolls comes into effect.
A change to the Vehicle Matching Fee is not a change to this agreement and therefore this clause does not apply. The Vehicle Matching Fee for Trips on Associated Toll Roads is determined by Us and will be published to the linkt.com.au/sydney website at least 10 business days before the change to the Vehicle Matching Fee for Trips on Associated Toll Roads comes into effect. The Vehicle Matching Fee for Trips on Other Eligible Toll Roads is determined by the Other Eligible Toll Road operator.
If Trips are made by vehicles that are suspended or cancelled from the Linkt Register You will not have a valid arrangement to make Trips and You may commit an offence and receive a Toll Notice or, if the Toll Notice remains unpaid, an Infringement Notice.
The Linkt Registration of Your vehicle is suspended or cancelled when We record it as suspended or cancelled on the Linkt Register or remove it from the Linkt Register.
We may suspend or cancel the Linkt Registration of all Your Nominated Vehicles if:
Any Toll incurred for a vehicle registered to Your Account during suspension will be charged to your Account on its re-registration. In addition, We may charge a Toll Notice Transfer Fee or Toll Administration Fee (as applicable) incurred in relation to Toll Notices issued during the period of suspension to Your Account.
If We have reason to suspend or cancel the Linkt Registration of Your vehicle, We will make reasonable attempts to contact You, via the contact details You have provided, prior to any such suspension or cancellation becoming effective.
If We have suspended or cancelled the Registration of Your vehicle, We may try to notify You via the contact details You have provided. You agree that this is a reasonable method of notice for Us to use.
You may end this agreement at any time by giving Us notice that You want to close Your Account. We will contact You to let You know that the Linkt Registration of the Nominated Vehicles linked to Your Account is cancelled.
If You wish to use a vehicle on any Eligible Toll Road after the Linkt Registration of Your vehicle has been suspended or cancelled, You must first contact Us by telephone to re-register Your vehicle on the Linkt Register. Your vehicle will be re-registered on the Linkt Register when Your Account Balance is zero.
If You do not re-register Your vehicle with Us, do not make alternative arrangements to pay Tolls through another service provider, and Your vehicle is detected on any Eligible Toll Road after its Linkt Registration has been suspended or cancelled, the driver of that vehicle may commit an offence and You may receive a Toll Notice or, if the Toll Notice remains unpaid, an Infringement Notice. Failure to comply with an Infringement Notice is an offence.
If the Linkt Registration of all Nominated Vehicles linked to Your Account is cancelled, then within 10 Business Days of being contacted about the cancellation, You must pay any outstanding Account Balance and any other amount You owe Us.
Provided You have met the above requirements, We will refund any Remaining Account Balance within 10 Business Days after Your Account has been formally closed (which could take up to 21 days after Your Account is cancelled) as follows (and in the following order):
Re-registration of a vehicle on the Linkt Register may require payment by You of any amounts owed by You to Us and may take up to 48 hours following receipt by Us of any such payment. If Trips are made by the vehicle during this 48 hour period, the vehicle may not have been re-registered on the Linkt Register and You or the driver of the vehicle may commit an offence and may receive a Toll Notice or, if the Toll Notice remains unpaid, an Infringement Notice.
This agreement ends 20 Business Days after the Linkt Registration of all of Your Nominated Vehicles is cancelled. The ending or cancellation of this agreement for any reason does not affect any rights that either You or We have against each other that arose at or before the end or cancellation of this agreement.
To the maximum extent permitted by law, We are not liable (whether in contract, tort, under statute or otherwise) for any loss (including consequential loss or loss of profit), damage or expense that You or any other person incurs arising directly or indirectly from Your use of any Eligible Toll Road or anything else in connection with this agreement, except to the extent that the loss, damage or expense was caused by Us, or as a result of Our negligence or breach.
This agreement does not affect any rights, liabilities and responsibilities arising at law, including under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) (ACL), unless otherwise provided under this agreement.
Where liability cannot be excluded, any liability incurred by Us in relation to the use of any Eligible Toll Road, or this agreement is limited to the extent provided for by the ACL.
Notices (which include any written communications or statements) may be:
A notice given to You is also taken to be given to the drivers and owners of each Nominated Vehicle which is linked to Your Account. Notices to Us may be sent or delivered:
Our contact details are available on Our website.
Notices take effect from the time they are received unless a later time is specified.
If notices are sent by post, they are taken to be received on the expiration of 3 Business Days after the date of posting. If notices are left at Your Address, they are taken to be received on the day of delivery if delivered before 4pm on a Business Day and otherwise on the next Business Day.
If notices are sent by email or SMS, they are taken to be received on the day of sending.
For any general enquiries please contact Us.
Cashback has been established by the NSW Government for motorists to claim back their M5 Tolls (excluding GST and all other fees) from the TfNSW.
You may be eligible for Cashback if You:
If You join Cashback, We are obliged to send to the TfNSW each month the name, address, Trip and toll details of customers who have informed Us they wish to participate in Cashback. This is for TfNSW audit verification purposes. If You choose to join Cashback, You consent to this disclosure.
Your Registration Number may be photographed at the M5 toll plaza for audit verification purposes. For further information about Cashback, contact TfNSW on 1300 133 310 or email firstname.lastname@example.org.
LTRVTR has been established by the NSW Government for motorists to claim back their eligible Tolls (excluding GST and all other fees), on eligible large recreational vehicles. LTRVTR will provide a rebate for customers, towing an eligible large recreational vehicle on all existing and new toll roads in Sydney, except the Sydney Harbour Bridge and Tunnel.
This will mean that, once registered in LTRVTR, drivers of large recreational vehicles will be rebated the difference between the Class B toll charged on their toll Account and the cost the Class A toll charged on their Account.
You may be eligible for LTRVTR if You:
If You register for LTRVTR, We are obliged to send to TfNSW each month the name, address, Trip and toll details of customers who have informed Us they wish to participate in LTRVTR. This is for TfNSW audit verification purposes. If You choose to register for LTRVTR, You consent to this disclosure.
Your Registration Number may be photographed at Sydney toll roads for audit verification purposes. For further information about LTRVTR, contact TfNSW on 1300 133 310 or email email@example.com.
This agreement is the entire agreement about the Linkt Registration of Your Nominated Vehicle, Your Account and the other matters covered by this agreement.
Any provision of this agreement must be read down to the extent necessary to prevent that provision of this agreement from being invalid, voidable or not enforceable in the circumstances.
If a provision of this agreement is still invalid, voidable or not enforceable, the relevant word, words or provision will be deleted, and the rest of this agreement will continue to be fully enforceable.
You will not earn interest on any credit Account Balance or amount You pay Us under this agreement.
Unless otherwise expressly provided by this agreement, a party does not waive a right, power or discretion just because it:
A waiver of one breach of a provision of this agreement does not operate as a waiver of another breach of the same provision or any other provision. A right of Ours created under this agreement may only be waived in writing signed by Us.
You represent and warrant to Us that:
We may request that You pay Us an amount equal to any costs (including legal costs) reasonably incurred by Us in recovering a debt from You in court.
In this agreement unless the contrary intention appears:
This agreement and the transactions contemplated by this agreement are governed by the laws of New South Wales.
Account means Your Linkt account including any Tags and Nominated Vehicles linked to the Account;
Account Balance means the total of all of the payments (and other amounts) which have been credited to Your Account less any toll, Fee, tax, charge or other amount which is debited to Your Account;
Address means the last mailing address advised to Us by You;
Associated Toll Road means toll roads for which We are the preferred tag service provider, being:
Automatic Payment means a standing authorisation for Your Payment given by You to Us over an accepted debit/credit card;
Bank means any bank or financial institution including a credit card provider, authorised to carry on banking or financial business within Australia;
Business Day means any day that is not a Saturday, Sunday or public holiday in NSW;
Cashback means the M5 Cashback Scheme established by the NSW Government;
Class means a class of vehicle based on vehicle dimensions and which determines the Tolls you pay. For more information on vehicle class, refer to Our website;
Electronic Toll Point means any place on an Eligible Toll Road where vehicles are detected by an electronic tolling system;
Eligible Toll Road means those Australian roads, bridges, tunnels or locations on which a toll is levied for the passage of vehicles and for which You can use Your Account to pay that toll and includes Associated Toll Roads and Other Eligible Toll Roads;
Fee means any fee or other amount payable to Us by You when certain events occur, as set out in clause 24;
Infringement Notice means a fine or other financial impost issued by an enforcement agency of the relevant State government to the registered owner or nominated driver of a vehicle. Infringement Notices may be issued when full payment of a Toll Notice has not been received by the relevant due date;
Linkt Register means the register of vehicles that are subject to customer service agreements established and maintained by Us;
Linkt Registration means the registration by Us of Your vehicle on the Linkt Register;
LTRVTR means the Large Towed Recreational Vehicle Toll Rebate established by the NSW Government;
Nominated Vehicle means a vehicle which You have asked Us to link to Your Account which is registered on the Linkt Register;
Number Plate means the physical plate with contains the vehicle’s Registration Number;
Other Eligible Toll Roads means toll roads, excluding Associated Toll Roads for which You can use Your Account to pay that Toll;
Payment Card Surcharge has the meaning given in clause 24;
Registration Number means the combination of numbers, letters or numbers and letters on the Number Plate of Your Nominated Vehicle, as assigned to that vehicle by the relevant vehicle registration authority (e.g. TfNSW);
Remaining Account Balance means the total of any credit Account Balance You have left after all outstanding Fees, taxes, Tolls, toll credits, charges and any other amounts You owe Us are deducted. Toll credits cannot be redeemed for cash;
TfNSW means Transport for New South Wales;
Toll Administration Fee has the meaning given in clause 24;
Toll Notice a request for payment issued to the registered owner or nominated driver of a vehicle for travel on an Eligible Toll Road. Toll Notices are issued by Us or Other Eligible Toll Road operators and may include Tolls and Toll Administration Fees;
Toll Notice Transfer Fee has the meaning given in clause 24;
Tolling Customer Ombudsman means the ombudsman for the tolling industry. The contact details for the Tolling Customer Ombudsman are available on Our website;
Tolls are the amount payable for travel on Eligible Toll Roads. Toll prices for Associated Toll Roads are available on Our website and current toll prices for Other Eligible Toll Roads are available from the Other Eligible Toll Road operator;
Transurban Credit Reporting Policy means the credit reporting policy available from Our website;
Trip means the driving of a vehicle in one direction through one or more Electronic Toll Points uninterrupted by exit and subsequent re-entry on a single Eligible Toll Road;
Trip Cap means the maximum Tolls which will be debited to Your Account for each Trip. The Trip Cap for Associated Toll Roads is determined by Us and the Trip Cap for Other Eligible Toll Roads is determined by the relevant Other Toll Road operator;
Vehicle Matching Fee has the meaning given in clause 24;
We, Our or Us means Tollaust Pty Ltd ABN 37 050 538 693, including the successors, contractors, assignees, employees, agents and nominees of Tollaust Pty Ltd;
You/Your means you, the customer, who has opened the Account with Us and Your properly authorised agents.
The following Fees and amounts are payable as described in this table (inclusive of Goods and Services Tax (GST) where applicable).
|Fee or amount||Description||Amount, Fee or Charge|
Minimum Top-up Amount
The amount charged to your nominated credit/debit card after your Account Balance is below $0.
The amount necessary to return your Account Balance to $0.00
Payment Card Surcharge
This is the amount that we may add to a payment to your Account, when you make a payment by an accepted credit card or debit card.
If you make a payment by an accepted credit card or debit card we are charged a merchant service fee by our financial institution.
Fee payable for statements
Free via e-mail
$2.75 for regular statements by post
$3.30 per additional statement by post.
The amount charged when your Account is set up.
$3.30 for Account set up at the call centre or any channel other than linkt.com.au
$1.50 for Account set up at linkt.com.au
Toll Administration Fee
An amount that may be payable in relation to a Toll Notice.
For details please refer to our toll notice admin fees.
Toll Notice Transfer Fee
The Fee is fixed by an operator of an Eligible Toll Road and is payable if you receive a Toll Notice and elect to charge it to your Account.
For details please refer to our fees and charges.
Vehicle Matching Fee
We will debit the Vehicle Matching Fee from your Account (as well as tolls), for each Trip that each Nominated Vehicle is detected as having been taken on any Eligible Toll Road.
For details please refer to our fees and charges.