Visitor's Pass Fees

Amounts, Fees and Charges effective From: 7 July 2022

Below are the fees and charges that may apply to a Visitor's Pass. Please note that these fees exclude toll pricing. View current toll costs.

Fees and charges include GST unless otherwise noted. Refer to your Visitor's Pass Customer Sevice Agreement for more information.

Name Description Amount, fee or charge
Agreed Replenishment Amount The amount drawn from Your credit or debit card after the Account Balance falls below $0 The amount necessary to return Your Account Balance to $0.
Closing Payment Amount The amount drawn from Your nominated credit or debit card on the Finalise Date. The amount necessary to finalise any outstanding Tolls, fees and charges.
Debt Cost Recovery Fee

Any costs (including legal costs) incurred by Us in recovering a debt from You. These costs will be debited to Your Visitor's Pass.

If Your Visitor's Pass is in arrears and We attempt to recover the debt from You, the Debt Cost Recovery Fee will be debited to Your Visitor's Pass and the aggregate of that debt and any applicable fees may be recovered from You by Us.

Amount incurred by Us.
Dishonour Fee The amount that will be charged to Your Visitor's Pass if Your payment is not successfully made, unless the unsuccessful payment is caused by Us or Our Bank. $1.00
Opening Fee This is the amount which You pay Us to open Your Account. $3.50 for a Visitor's Pass set up online.

$5.00 for a Visitor's Pass set up through the call centre
Payment Card Surcharge This is the amount that We may add to a payment to Your Account, when You make a payment by an accepted credit card or debit card. If You make a payment by an accepted credit card or debit card We are charged a merchant service fee by Our financial institution.

Current surcharges:
Effective from 16 June 2022

MasterCard Credit: 0.82%
MasterCard Debit/PrePaid: 0.44%
Visa Credit: 0.76%
Visa Debit/PrePaid: 0.30%
AMEX: 2.15%
Statement Fee

The amount debited to Your Visitor's Pass when You request a statement other than the free email statement sent at the end of the Visitor's Pass period.

A free statement will be emailed to Your nominated email address at the end of the Visitor's Pass period.

Either:
  • Free via email
  • $2.75 for regular statements by post
  • $3.30 for additional statements by post
Video Matching Fee

This is the amount that We may charge if Your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless We are responsible for the failure to detect Your Tag.

This fee is charged for matching Your licence plate number to Your Account using licence plate

recognition.Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur Video Matching Fees.

This fee is set by each toll road as follows: 
VIC
CityLink $0.55 per trip
EastLink $0.31 per trip

NSW
M1/Sydney Harbour Bridge & Tunnel $0.55 per trip
M2 $0.55 per trip
M4 $0.55 per trip
M5 $0.55 per trip
M8 $0.55 per trip
NorthConnex $0.55 per trip
Cross City Tunnel $0.55 per trip
Lane Cove Tunnel $0.55 per trip

QLD
AirportLinkM7 $0.51 per trip
Clem 7 $0.51 per toll point
Gateway Motorway $0.51 per toll point
Go-Between Bridge $0.51 per toll point
Logan Motorway $0.51 per toll point
Toowoomba Bypass $0.51 per toll point

View the Visitor's Pass Customer Sevice Agreement