Effective from: 7 July 2022 | Print as PDF
1. Your agreement with Us
2. What is a Linkt Pass?
3. Use and disclosure of your information
4. What to do before using CityLink
5. How Your Linkt Pass works
6. Your Nominated Day and Nominated Vehicle
7. What if Your Nominated Vehicle is lost or stolen?
8. Limit on number of Linkt Passes
9. Questions, complaints and disputes
10. Changing this customer service agreement
11. When this agreement ends
13. Online Services
This service is provided by CityLink Melbourne Limited ABN 65 070 810 678 under the brand, Linkt.
Linkt and Linkt Melbourne are trade marks of Transurban Limited ABN 96 098 143 410 used under licence by CityLink Melbourne Limited ABN 65 070 810 678.
The agreement begins when You accept the agreement by:
If You use CityLink and then buy a Linkt Pass, You agree that this agreement will have started immediately before You used CityLink.
There are three types of Linkt Pass. They are the:
CityLink 24 Hour Pass
CityLink 24 Hour Pass is an arrangement for the driver of a Nominated Vehicle who wishes to use any or all of CityLink during a fixed 24 hour period starting from the time of the first Trip on the Nominated Day (a "CityLink 24 Hour Pass"). The Nominated Day for a CityLink 24 Hour Tulla Pass can be any day.
CityLink Weekend Pass
CityLink Weekend Pass is an arrangement for the driver of a Car, LCV or Motorcycle who wishes to use any or all of CityLink during a Weekend (a period starting at Noon on Friday and ending at Midnight on the immediately following Sunday) (a "CityLink Weekend Pass"). The Nominated Day for a CityLink Weekend Pass must be a Saturday.
CityLink 24 Hour Tulla Pass
CityLink 24 Hour Tulla Pass is an arrangement for the driver of a Car, LCV or Motorcycle who wishes to use only the Tulla Section of CityLink during a fixed 24 hour period starting from the time of the first Trip on the Nominated Day. The Nominated Day for a CityLink 24 Hour Tulla Pass can be any day. CityLink 24 Hour Tulla Pass is only available:
At Transurban, we take privacy seriously. We collect your personal information under this agreement in order to operate our tolling system, to calculate and charge tolls when you travel on CityLink and other Eligible Toll Roads, and to manage your account and to improve our products and services (including by conducting surveys about your recent experiences). If we do not do this then you may not have a valid basis to travel on CityLink or other Eligible Toll Roads, and you may commit an offence if you do so.
We will share your information with service providers and partners who we work with in connection with our business, operators of other Eligible Toll Roads, government authorities (such as authorities responsible for the operation of roads and vehicle registration), and incident response and emergency services providers.
You must do the following if You want to buy a Linkt Pass:
When is Your Nominated Vehicle registered?
We agree to register Your Nominated Vehicle on the Linkt Register:
Your Linkt Pass only takes effect when Your Nominated Vehicle is actually recorded as registered on the Linkt Register by Us. If You buy Your Linkt Pass after Your first Trip on Your Nominated Day, Your Linkt Registration will be recorded as starting from:
If You purchased a CityLink 24 Hour Tulla Pass, We will only register Your Nominated Vehicle in respect of the toll zone on the Tulla Section.
If You purchased a:
after this time we will remove Your Nominated Vehicle from the Linkt Register
If You use CityLink in a Nominated Vehicle with a different Class
A Linkt Pass only allows You to use:
You understand that any other use of CityLink (including where You have purchased a 24 Hour Tulla Pass and travel on CityLink on Your Nominated Day outside the Tulla Section) without alternative pass or account arrangements (e.g. a Visitor's Pass or Postpaid Account), may be an offence and the owner of the Nominated Vehicle may be issued with a Toll Invoice or, if the Toll Invoice remains unpaid, an Infringement Notice. If You receive a Toll Invoice You agree to pay any applicable Toll Administration Fee(s).
You are also responsible for the Tolls or fees incurred by any vehicle that You drive on CityLink, whether or not it is a Nominated Vehicle.
A Linkt Pass only allows You to use CityLink. You cannot use it to travel on EastLink.
Payment Card Surcharge
Where You make a payment to Us via an accepted credit card or debit card, You may be charged a Payment Card Surcharge on the amount paid.
Which day You can nominate
The Nominated Day for Your Linkt Pass may only be:
With respect to (c) above, when purchasing a 24 Hour CityLink Pass, 24 Hour Tulla Pass or CityLink Weekend Pass, You can cover recent trips made with Your Nominated Vehicle on CityLink by selecting a date up to 5 days ago. This applies to trips made on CityLink only, not trips made on EastLink. Please make sure you have a valid arrangement in place before You travel on EastLink as your Linkt Pass will not cover travel made on EastLink. Learn more about covering past trips here.
How to change Your Nominated Day or Your Nominated Vehicle
What if You do not use Your Linkt Pass on Your Nominated Day?
You understand that if You do not use CityLink on Your Nominated Day You will not be able to receive a refund or a replacement Linkt Pass.
If You notify both the police and Us that Your Nominated Vehicle has been lost or stolen and it is not recovered before the Nominated Day, You may request Us to:
You must provide a copy of any relevant police report, a statutory declaration or an insurance claim if We request it.
You understand that:
If You have a dispute or wish to make a complaint about the Registration of Your vehicle or a payment or an amount debited to Your nominated credit or debit card for the purchase of Your Linkt Pass, You should contact Us. A customer service officer will provide a response with reasons as soon as possible.
If You believe that Your dispute or complaint has not been properly addressed, You have the right to have the issue reviewed by Our Customer Resolutions team who will provide a response with reasons.
If You are still not satisfied with the response, You may take Your complaint to the TCO Tolling Customer Ombudsman.
We may change any of the terms of this agreement by publishing the changes or a new agreement at linkt.com.au/melbourne. We will take reasonable steps to notify You beforehand of any material changes to the terms of this agreement via the contact details You have provided to Us.
This agreement will end when your Linkt Pass expires:
The ending of this agreement does not affect any rights that either You or We have against each other which arose at or before the end of this agreement.
To the maximum extent permitted by law, We are not liable (whether in contract, tort, under statute or otherwise) for any loss (including consequential loss or loss of profit), damage or expense that You or any other person incurs arising directly or indirectly from Your use of CityLink or anything else in connection with this agreement, except to the extent that the loss, damage or expense was caused by Us, or as a result of our negligence or breach.
This agreement does not affect any rights, liabilities and responsibilities arising at law, including under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) (ACL), unless otherwise provided under this agreement.
Where liability cannot be excluded, any liability incurred by Us in relation to the use of CityLink or this agreement is limited to the extent provided for by the ACL.
In this agreement unless the contrary intention appears:
Representations and warranties
You represent and warrant to Us that:
This agreement is the entire agreement
This agreement is the entire agreement about the Linkt Registration of Your Nominated Vehicle, Your Linkt Pass and the other matters covered by this agreement.
The Melbourne City Link Act 1995 (Vic) as substituted, amended or varied from time to time.
Has the meaning given to that term in the Toll Calculation Schedule.
The Link road and Extension road as defined in the Melbourne City Link Act 1995 (Vic) and any part of those roads.
A Motorcycle, Car, Light Commercial Vehicle or Heavy Commercial Vehicle as defined in the Toll Calculation Schedule in the Concession Deed. For more information on vehicle class, refer to Our website.
Has the meaning given to 'the Agreement' in the Act.
Has the same meaning as "EastLink" in the EastLink Project Act (2004).
A fine or other financial impost issued by an enforcement agency of the relevant State government to the registered owner or nominated driver of a vehicle. Infringement Notices may be issued when full payment of a Toll Invoice has not been received by the relevant due date.
A "Light Commercial Vehicle" which has the same meaning as defined in the Toll Calculation Schedule of the Concession Deed which is the first Schedule to the Act.
The registration of Your Nominated Vehicle under Part 4 of the Act, for a period of:
Linkt Pass Number
An identifying number for Your Linkt Pass that We provide to You.
Linkt Pass Toll
The toll price for the type of Linkt Pass You are purchasing and the Class of Your Nominated Vehicle which is set in line with the Act.
The register of vehicles established and maintained by Us under section 73A of the Act.
The registration by Us of Your Nominated Vehicle on the Linkt Register.
Means the point of time when a day ends.
Has the meaning given to 'Motor Cycle' in the Toll Calculation Schedule.
The day You have nominated under clause 4 (or as changed under clause 6). In the case of CityLink Weekend Pass the Nominated Day must be a Saturday.
The vehicle (or if You buy a CityLink Weekend Pass or a CityLink 24 Hour Tulla Pass, the Car, LCV or Motorcycle) You have asked Us to register on the Linkt Register, the Registration Number of which has been given to Us under clause 4 (or as changed under clause 6).
Means midday, or 12 pm.
Payment Card Surcharge
This is the amount that We may add to a payment to Us, when You make a payment by an accepted credit card or debit card.
If You make a payment by an accepted credit card or debit card, We are charged a merchant service fee by Our financial institution. View the current Payment Card Surcharge rates.
The combination of numbers, letters, or numbers and letters on the number plate of Your Nominated Vehicle, as assigned to that vehicle by the relevant registration authority (e.g. VicRoads).
A vehicle which is the subject of a commercial passenger vehicle licence to operate as a Taxi cab issued under the Transport Act 1983 (Vic).
Toll Administration Fee
A toll administration fee calculated in accordance with the Act or, in relation to an Eligible Toll Road other than CityLink, such equivalent legislation that applies in relation to that Eligible Toll Road.
This fee may be payable if You receive a Toll Invoice.
Toll Calculation Schedule
Has the meaning given to that term in the Concession Deed.
TCO Tolling Customer Ombudsman
Means the ombudsman for the tolling industry and the contact details can be obtained from Our website.
A request for payment issued to the registered owner or nominated driver of a vehicle for travel on CityLink or another Eligible Toll Road. Toll Invoices are issued by Us or another Eligible Toll Road operator and may include Tolls and Toll Administration Fees.
Tolls are the amount payable for travel on CityLink and other Eligible Toll Roads.
CityLink Tolls are set in accordance with the Toll Calculation Schedule and may be updated quarterly. The full details appear in the Victoria Government Gazette. Tolls on CityLink vary depending on the Class of the Nominated Vehicle. It is Your responsibility to ensure that each of Your Nominated Vehicles is registered in the correct Class at all times.
Current Toll prices for other Eligible Toll Roads are available from the relevant Eligible Toll Road operator.
For the avoidance of doubt, if You travel on CityLink in accordance with the terms of this agreement, the amount payable by You will be limited to the price payable for the applicable Linkt Pass.
Transurban Credit Reporting Policy
The Transurban Credit Reporting Policy available from Our website.
The driving of a vehicle in one direction on a part of CityLink specified to be a toll zone under the Act (or in respect of a CityLink 24 Hour Tulla Pass only, the driving of a vehicle in one direction on the toll zone within the Tulla Section). Your first Trip for any particular day starts from the first time Your Nominated Vehicle is detected in a toll zone on that day.
That part of CityLink being the Tullamarine Freeway Upgrade, between Bulla Road and Flemington Road including the toll zone (as specified by Us under section 71 of the Act) between Moreland Road and Brunswick Road.
We, Our or Us
CityLink Melbourne Limited (formerly Transurban City Link Limited) ABN 65 070 810 678, including the successors, contractors, assignees, employees, agents and nominees of CityLink Melbourne Limited.
A consecutive 12 month period from any particular day to the anniversary of that day.
You, the customer, who has accepted this agreement, and Your properly authorised agents.